 Administration & Support for Windows Server Platform (Windows Server 2008) Executive IT Support to VIP & 300 plus users and executing SLA Configuring & Managing Windows Client Platform (Windows 7 & 10 User management on Linux servers Troubleshooting issue with user workstation and problem faced by them Responsible for close the calls within a SLA. Office 365 User management and License management. Installing & Configuring such as VPN. Giving support through Voice and Remote Access using MS Team Responsible to reset or changes domain IDs password. Responsible for all IT asset Inventory and Manage in excel sheet. Log a call all types of laptop and desktop, which is under warranty and coordinate with vendor until the issue resolved

 Providing end-user support to 500+ clients Supporting CRM Tool along with ID management  Configuring & managing IP Phones using Drishti Software  Interact with staff on desktop problems and their resolution. Installing & Configuring Windows client OS (Windows XP, 7 & Ubuntu) Providing remote users support using Remote desktop & VNC Installing MS Office 2010 & 2007 Configuration Outlook Configuration & managing PST Installing & configuring Local & Network print devices. Antivirus installation, configuration & upgrade Troubleshooting network connectivity in a LAN/WAN environment

 Handling of issues related to Desktops and Laptops both Application and hardware support. Installation, Maintenance and Troubleshooting of Windows XP & Windows7,  Installation of all kinds of Software for support of User. Installation of server and troubleshooting. Responsible to configure Mailing Clients MS Outlook. Repairing of corrupt user mails in MS Outlook. Installation of Network Printers and scanner. Installing of leading corporate Antivirus like Symantec, Responsible for close the calls within a SLA. Configuring and troubleshooting of Wi-Fi connection.