Devendra Pandey Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

1) Recently embarked on developing functional and technical skills in Oracle Fusion and Oracle Netsuite, further expanding expertise in enterprise resource planning (ERP) solutions to enhance overall client offerings.2) Fulfill the role of Scrum Master, orchestrating daily sprint calls to facilitate timely task completion and equitable distribution of responsibilities among team members.3) Effectively lead and manage Product and Testing teams, fostering a collaborative and supportive work environment conducive to meeting project deadlines and achieving organizational objectives.4) Utilize Tuleap and JIRA tools proficiently for project and product management, adeptly creating and managing Stories to ensure efficient development and delivery of SaaS projects and PaaS products.5) Collaborate closely with clients throughout the project lifecycle, from initial requirements gathering to blueprint creation, configuration, testing, and User Acceptance Testing (UAT), ensuring timely project delivery and utmost client satisfaction.6) Spearhead expense and travel management solutions as a consultant, aiding clients in optimizing their processes for enhanced efficiency.7) Customize Happay (SaaS) projects to align with client specifications, including the creation of custom fields, logic implementation, development of approval workflows, formulation of policies, and seamless integration with accounting systems such as SAP or Tally.8) Successfully configured accounts for renowned clients including Orient Electric, Practus Advisors, Duroflex, Arvind Brands, Cariot (Cars24), and numerous others, demonstrating versatility and adaptability in meeting diverse client needs.

Bengaluru, Karnataka, India

1) Lead the account configuration process for expense management, meticulously aligning solutions with client specifications to ensure seamless and prompt onboarding experiences.2) Drive comprehensive configuration efforts, encompassing the implementation of Optical Character Recognition (OCR) technology for automated data capture across desktop and mobile platforms, design of intricate workflows, formulation of logical frameworks, and establishment of robust policies tailored to client needs.3) Facilitate seamless coordination between client-facing teams and internal technical support units, ensuring swift resolution of technical inquiries and effective integration of new requirements into existing solutions.4) Conduct thorough testing protocols to validate the functionality and integrity of configured workflows, guaranteeing optimal performance and adherence to client expectations.5) Proactively identify and troubleshoot configuration-related issues within the Jira platform, employing a systematic approach to swiftly address and resolve challenges, thereby maintaining operational efficiency and client satisfaction.

1) Oversee the legal operations team, providing guidance, training, and mentorship to new team members, ensuring a smooth integration into the department and maintaining high standards of performance.2) Drive timely execution of agreements by closely monitoring deadlines and coordinating with relevant stakeholders to expedite the process, fostering a culture of efficiency and accountability.3) Act as a primary point of contact for legal inquiries from various teams including Sales, Account Management, and Operations, offering expert guidance and support to resolve basic legal queries and streamline operational processes.4) Develop and generate comprehensive Management Information System (MIS) reports on a weekly and quarterly basis, meticulously analyzing team performance metrics and key indicators to provide valuable insights for strategic decision-making and continuous improvement initiatives.

1) Facilitate the execution of a diverse range of agreements including client service agreements, Non-Disclosure Agreements (NDAs), partnership agreements, reseller agreements, vendor agreements, and more, ensuring all legal documents are drafted, reviewed, and finalized in a timely and accurate manner.2) Implement a systematic filing system for signed agreements, meticulously organizing and maintaining detailed records on a Google tracker for easy retrieval and future reference, enhancing efficiency and accessibility in managing legal documentation.

Bank reconciliation, invoicing, invoice settlement, credit note, coordinating with partner Bank POCs for Bank related tasks, filing of vendor invoices and company's critical documents, vendor forms etc...

1) Handling tickets and calls efficiently, addressing inquiries, concerns, and technical issues promptly and professionally to ensure optimal customer satisfaction.2) Facilitating user activation processes, guiding customers through account setup procedures, and troubleshooting any activation-related issues to ensure smooth onboarding experiences.3) Managing Know Your Customer (KYC) procedures, verifying customer identities, and ensuring compliance with regulatory requirements, fostering trust and security in customer interactions.4) Continuously enhancing customer support processes and workflows to streamline operations and improve service quality, contributing to overall customer retention and loyalty.

Bengaluru, Karnataka, India

During my tenure as a trainee, I contributed to the Reconcile team, where I honed my skills in data analysis and manipulation using Excel and SQL. This experience provided me with valuable insights into reconciliation processes and enabled me to develop logical and efficient SQL queries to extract, transform, and analyze data effectively.

Mba, Information Systems

B.E, Information Technology

Education record

Education record