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IT Operations leader with 24 yrs of multi-cultural experience spanning Transition, Program/Delivery Management, Stakeholders Management for global clientele across USA, European Union & APAC regions. Recognized for successfully delivering complex IT solutions (Transition, Risk Management & Service Delivery), scaling organization & providing leadership for large global teams for Capita India, Xchanging Solutions (India) & Symphony TelecaOver 16 yrs of leadership experience including handling large client portfolios, owning business P&L ($ 7.5 M to $ 53M) & driving outcome driven strategic mandates across BFS, Business Analytics, Insurance, Retail, Telecom, Logistics, Health, Education, Energy, Defense domainsAcquired 360 º exposures to the end-to-end client delivery cycle, transition management and managing organizational/ internal vectors like Technology Strategy, people competency mapping and global business process techniquesKey Role Overview:Last Role: As Director – Transition & Support - CAPITA (INDIA), Pune- Set up & Scaled the Global Development Centre (GDC) from ground up to 1300-member shared services center for project transitions, Bespoke Development, Time & Material engagement from UK to India. Additionally, played the role of Head of Intervention from 2019 to identify future leaders and enable their mentoring by creating personalized programsPreviously, as Practice Head - AMS Service Line for XCHANGING SOLUTIONS (INDIA)- led a team of delivery heads with core mandate to formulate best practices for client delivery and relationship management which resulted in achieving significant profitabilityVP/ Head of Operations (Regional Onsite Leadership - Singapore) - XCHANGING SOLUTIONS, Singapore grew P&L size of IT Business at Xchanging Singapore in 2014-15 which resulted in turning around operating income in a span of one year. Instrumental in getting CMMi Level 5 Certification for location on Software Development and AMS capabilitiesProgram Director – Professional Services & Technical Support at SYMPHONY TELECA CORP. (Now Harman) - Scaled up the Symphony Teleca Team at Mumbai GDC from ground up and improved quarterly productivity. Successfully grew the Professional Services Business and achieved 37% EBITDA Y-o-YProfessional & Academic pursuits:→ 2016 - Mini CEO Program, a 2-year course from ISB, Hyderabad→ 2014 – 15 - Action Learning Program (ALP) Management, 1-year on the job from ISB, Hyderabad→ 2013 - Transformation Management Program (1-year on the job)Reach me: devesh_k_gupta@hotmail.com
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Chief Transformation OfficerBuddy4Study Mar 2023 - Present
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Director - Transition And OperationsCapita India Sep 2019 - May 2021Pune, Maharashtra, India Joined the 73-resources Offshore Product Development Centre with a mandate to formalize the business operations; grew to 1200-resources and thereby achieving 10x growth; GBP 4.5 Million savings to Division Y-o-Y; reducing attrition by 11% Instituted best practices for efficient Resource Management, Transition Framework, Delivery and Client Relationship Management by enabling accountability with responsibility and appreciation on success Developed a Global Delivery Centre right from ground zero to a P&L Centre through effective use of shared services model for efficient project transitions, bespoke developments or T&M engagements from UK to India Drove growth from “Headcount oriented” to ‘process oriented’ to ‘matrix driven’ culture with industry benchmarked best practices in the newly developed Digital Development Centre; re-energized with 3-to-2 mantra for shorter SDLC by identifying wastages during development and removing it through process efficiency. Through this program additional savings of GBP 950k created in operations since 2019. Success of this initiative led to have improved operating income by 15% Organized ‘POCathon’ – a most celebrated event where developers work of Proof-Of-Concept as an Idea validator; this event has proved to be drawing & retaining new hi-performing talent to the organization Instrumental in capability and supported process to achieve CMMi Level 2 Certification in 2018; a roadmap with milestones to achieve CMMi Level 5 certification by 2023 – thereby making offerings more robust and enabling Sales function to have more winning probability. Assigned to additional role of Head Intervention in 2019 to create a special program to identify ‘Future Leaders’ and enable their mentoring by Top Management In Post Covid scenario, introduced use of collaborative tools for profess of project/program management, strategic interventions and overall engagement of all stakeholders -
Director - Transition And Application SupportCapita India Feb 2017 - Sep 2019Bengaluru, Karnataka, IndiaActively act as a trusted Leader and Manager of the business change function and be the first point of contact for all globalisation plans. Responsible for:• To actively work with the Divisional CTO Team, Business MD’s to develop the business transformation capability across all product verticals as identified at offshore• To actively work with the shared services workstreams within India and UK to support the development of the SLAs and OLAs which will operate within the new Operating Model• To manage the development and maintenance of an overarching change governance framework and embedding it across the organization• To effectively manage resource requirements and exercise budgetary control for business change to achieve cost targets• To enable to execute the program governance framework, including structure, approach and assurance for the Transition and Transformation workstream• To encourage and support diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees and visitors.• In collaboration with the Divisional CTO Office; oversee offshore operations to ensure that they are consistent with Divisional and local policies and procedures, regulatory requirements and business priorities, particularly development and quality standards• To address disciplinary issues based on established policies and procedures.• To monitor the program's performance to ensure optimum effectiveness and efficiency.• To drive offshore planning sessions and recommend new program approaches, as well as change in policies/procedures as deemed necessary to support QA functions.
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Ams Sl HeadXchanging, A Csc Company Jul 2016 - Feb 2017Bengaluru Area, India Moved to India as Practice Head for AMS Service Line, managing all AMS accounts within Industry Vertical SBU; led a team of Delivery Heads to formulate Best Practices for top notch delivery and client relationship management Enabled successful completion of Transition program of 2 large engagements with a multi-continent client based across Australia, EMEA and US, spread over 3-6 months Played a pivotal role in turning 4 accounts into profitability within a short span 5 months employing best practices
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Vp - Head Of OperationsXchanging Solutions (Singapore) Pte Ltd. Mar 2014 - Jul 2016Singapore Selected with a mandate to turnaround business operations and enhance profitability of Xchanging-Singapore; took on a comprehensive role as Operations Head and Delivery Head to enable this business transformation Evaluated talent management and rolled out various talent development measures, right from recruitment, employee engagement, C&B etc for employees across Professional Services, Product Development and Support & Maintenance Undertook a massive exercise to review client and vendor contracts for renegotiation; introduced uniform rate card and automated certain processes to bring in business efficiency and effective client management Detailed YTD Margins and EBIT targets for Delivery Management and drew tactical business development plan to gearup sales growth, outlined Bid and Proposal Management for timely and quality submission Brought-in best operational practices initiatives and introduced innovative programmes to develop a culture of high performance resulting in turnaround from red (-24% EBIDTA) to black (10% EBIDTA) within 12 calendar months Promoted as Vice President in recognition of profitable business transformation resulting in CSAT of >4 continuously for last 3 quarters from end customers Instrumental in getting CMMi Level 5 Certification for location on delivery – a 1st for Xchanging and 3rd Company in world to secure the coveted certification -
Program Director- Professional Services & SupportSymphony Teleca Feb 2005 - Feb 2014Mumbai Area, India Headed a multi-functional team to provide professional services, product development on JAVA platform, RPG Platform, application maintenance and support services on the software products for international clients of Lawson Travelled extensively across the globe winning profitable business opportunities; recognized with top award – a place in the Symphony ‘Hall of Fame’ on 2 occasions – 2006 and 2008» 2 large engagements – 1 related to ERP rollouts to 24 different countries in EU and 2nd related to platform modernization in US; coordinated with multiple stakeholders for successful transition» Effectively carried out large implementation projects in 24 countries in EU and 9 countries in APAC successfully for 2 respective clients on Infor M3 ERP product» Played a major role in enabling 24x7x365 ‘Follow The Sun’ support services from Mumbai Centre and providing 100+ ‘Service Packs’ per month on the RPG version of the software Distinctively involved in numerous pre-sales activities of Symphony PS&S Service Line and led Mumbai centre to become best support centre in Lawson Global Support organization Detailed a roadmap based on capabilities to bring in new business and raise the Mumbai-BU EBIDTA by 20% within 2 years; delivered on it ensuring exceptional turnaround » Capably built the processes that enhanced the productivity of the team by 45% and supported over 3500 enterprise customers of Lawson software from Mumbai centre» Efficiently led a team of over 100 Consultants in Implementation Services, post-implementation services, application maintenance services and product development services. » Effectively met quality, schedule and delivery commitments 95% of the time with minimal variations to cost of services delivered and standardized the support processes that enhanced customer satisfaction levels by 25% » Successfully achieved ‘Time to response’ of 90% and ‘Time to resolution’ target of 90% -
Senior ExecutiveLg Electronics India Pvt Ltd May 2004 - Feb 2005Noida Area, IndiaDuring my assignment with LG Electronics, I was responsible for pan-India Logistics Management that includes product planning, distribution of white goods across all warehouses and dealers, Transport Management, ERP Implementation and Vendor Management. -
ExecutiveAlfa Laval Dec 2001 - Apr 2004Pune Area, IndiaDuring my assignment with Alfa Laval (I) Ltd. as Executive in IT Operations I was responsible for ERP Implementation at 4 locations for all major modules of Lawson's product M3, which went over for more than 3 years due to size and complexity of the project.
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Frequently Asked Questions about Devesh Gupta
What company does Devesh Gupta work for?
Devesh Gupta works for Buddy4study
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Devesh Gupta's current role is Chief Transformation Officer.
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Devesh Gupta's email address is de****@****hoo.com
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Devesh Gupta attended Amity Business School, Kendriya Vidyalaya.
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Devesh Gupta has interest in Social Services, Children, Civil Rights And Social Action, Politics, Environment, Arts And Culture, Health.
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Devesh Gupta has skills like Erp, Program Management, Professional Services, Sql, Process Improvement, Business Process, Team Leadership, Business Analysis, Managed Services, Management, Business Process Improvement, Project Management.
Who are Devesh Gupta's colleagues?
Devesh Gupta's colleagues are Faisal Imam, Hemalatha S, Kajal Garg, Saurav Dobhal, Vishakha Choudhary, Manish Singh Chaudhary, Harsh Sharma.
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DEVESH GUPTA
Cisa | Senior Solution Advisor - Cyber & Strategic Risk At Deloitte India (Offices Of The Us)New Delhi
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