Devi Priya Email & Phone Number

Having 7 years’ experience in IT Industry and 5 years as a ServiceNow ITSM Admin and Monitoring Tools AdministratorI started my carrier as Network L1 engineer which includes monitoring alerts of Network devices and then I moved to ITSM Tools Team.Hands on experience for supporting of ITSM modules in Service Now.Worked on various applications in Service Now such as Incident Management, Problem Management and Change Management Knowledge on UI Policies, Data Policies, and Service Catalogs.Knowledge on Integrating Service Now with third party tools using REST API and Data sources. Experience in creating reports and configuring homepages.Worked on User Administration part like Users, Group’s creation and assigning roles.Having knowledge in Scheduled Jobs and Email-Notifications.Knowledge on Form, List and Administration.Knowledge on Access Control List (ACLS’S).Knowledge on LDAP Integration. Worked on Reporting, Report scheduling, Import/Export Data.Worked on Workflow Change Management.Worked on Automated reports in NNMi toolWorked on automatic snapshots, maintenance activities in HPNADeveloped new instance of HP Network Automation Tool of version 10.50Upgraded NNMi tool from 10.40 to 2018.08 versionCurrently working as Change manager for EMEA region handling all the change requests

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  Mvgr College Of Engineering

  Electronic And Communications Engineering Technology