Devin Holling Email & Phone Number

Exton, Pa

I currently provide Tier 2 technical support for resellers of Atlas and Boomea, our Hosted PBX and Unified Communications platforms. Via our ACD and Zendesk, I field between 10 and 20 calls daily, and complete an average of 40 tickets daily. The tickets I address range from consultation on small business and enterprise deployments, assistance with cutovers, extensive training on all products, customization of call flows and and endpoint configurations, as well as diagnosis and resolution of various database, UI and carrier related issues. Additional responsibilities include QA testing the entire platform before upgrades, documenting new fixes and procedures within Confluence, and creating development tickets for code review In Jira.

Lansdale, Pa

My responsibilities as a technical support representative included supporting proprietary PBX systems, general telecom services, and other hosted products such as DNS, Electronic Fax, and Email. Supported manufacturers include Cisco, Adtran, Polycom, Netgear, Netgate, Soekris and Panasonic Equipment. As part of a team of 12, I fielded support calls for Tier 1 and 2 technical issues while escalating key issues to the Network Operations, Voice Engineering, Network Engineering Teams, depending on the severity and nature of the service issue. I assisted between fifteen and twenty customers per day, fielding between twenty and forty calls per day, inbound and outbound.

411 E Mason St. Milwaukee, Wi 53202-3702

My time at Hotel Metro was spent as a valet, bellman, and hotel cab driver for a 63 room boutique hotel in downtown Milwaukee. I conducted room service, late night meal preparation, grounds-keeping, and minibar stocking. Additionally, I drove hotel guests to and from destinations within three miles of the hotel in the Metro cab.

320 E Mason St. Milwaukee, Wi 53202-3604

I worked as a valet at a local German restaurant on an individual basis on the weekdays, and in a team with one other co-worker on the weekends. We handled up to 50 cars on a regular basis, strategically parking all vehicles and guarding keys while patrons dined in the restaurant.

1701 E. Capitol Drive, Shorewood, Wi 53211-1911

As a summer camp counselor for K4 through eighth grade campers, I organized activities and games, chaperoned field trips, and escorted campers between elementary and high school campuses. In a team of 10 counselors, we supervised up to sixty children on a daily basis and individually escorted groups of eight to ten campers between school buildings.

Associate’S Degree, It Network Specialist

Activities and Societies: VMUG User Group

High School Diploma

Activities and Societies: Cross Country, Track, Baseball, and Band (Trumpet)