As an IT Desktop Support at Ballad Health, I provide technical assistance and support to end-users, resolving issues related to hardware, software, network, and peripherals. I also perform maintenance, upgrades, and backups of systems and devices, ensuring optimal performance and security. I contribute to the IT team's goals and objectives, collaborating with other technicians, administrators, and managers.In addition to my current role, I have over three years of experience as an Inside Service Tech and an Install Technician at Fleenor Security Systems, where I helped customers and clients with their security systems, cameras, and access systems. I installed, programmed, and corrected various types of security panels, working with different technologies and environments. I also scheduled techs to jobs, listened to customers' needs and wants, and worked within their budget and expectations.I am passionate about learning new skills and expanding my knowledge in the field of information technology and security. I am currently pursuing a Bachelor of Applied Science in Cyber/Computer Forensics and Counterterrorism at Western Governors University, where I am developing my skills in digital forensics, cybercrime investigation, and threat analysis. I hold multiple certifications from CompTIA, including A+, Network+, and IT Operations Specialist (CIOS), demonstrating my proficiency and competence in various IT domains. I have strong problem-solving, communication, and active listening skills, which enable me to work effectively with customers, clients, and colleagues. I am motivated by challenges and opportunities to grow and improve, and I always strive to exceed expectations.