• Manage billing relationships for 1,300 clients while delivering invoices with 99% accuracy and timeliness. • Compiled product by carrier listing reducing audit process by 88% resulting in an annual time save of 84 hours. The carrier listing is distributed company wide resulting in more accurate communication to clients and reduction of client-impacting errors.• Created 25 carrier specific coversheets with built in audit features verifying data integrity, which has error proofed the remittance process.• Improved delinquency process by reducing time spent generating letters while providing additional notice to Liazon broker partners, allowing quicker collection of payment.• Collaborated with third party billing vendor to migrate Liazon to new billing system providing the team with additional features allowing us to better serve our customers. New billing system increased teams capabilities within system resulting in less reliance on third party vendor.

•Administrator for the Oasys sub-ledger, which contains 85% of derivative trades within Citigroup•Instruct traders to make currency movements to reduce exposure to foreign currency fluctuation and under collateralization•Communicate daily with technology and operation teams to coordinate and maintain product mapping within the product processor•Work with the project management team to create and process new controls related to Dodd Frank requirements and various legislation•Ensure accurate accounting of all trades processed in the sub-ledger and their subsequent feeds into multiple ledgers and reporting systems•Estimate daily profit and loss to ensure accurate monthly monitoring of revenues and expenses•Automated month end report responsible for the reconciliation of cash versus collateral, resulting in a more efficient and transparent report

•Developed excel based system to help reduce the cost of goods sold and increase efficiency•Provided friendly service in fast paced environment while displaying teamwork in assisting co-workers•Promoted specials and new products to develop client base•Responsible for the maintenance of accounts payables and receivables

•Processed and analyzed daily client remit files while following specific client guidelines•Maintained reports to calculate agent fee and end of month bonus•Analyzed and reported client trends that identified highest grossing clients to help executive team meet company goals•Communicated daily with clients and executive team to ensure client goals were met before deadlines