• Oversee and manage the Client Services Division of Quarem, including offices in Houston and Dallas, TX.• Develop, train, and lead client services team, instilling the knowledge and skills needed to execute business strategies and deliver maximum customer satisfaction to maintain profitability.• Partner with business leaders to deliver services that support company objectives and are consistent with corporate values.• Report directly to the president of the company, on department metrics such as customer satisfaction, customer retention rate, customer request volume and monthly revenue.

• Managing multiple accounts including fortune 500 clients with multimillion dollar asset portfolios.• Collaborate with company executives to enhance software and develop next generation software based upon client requests and internal team suggestions.• Foster a productive work environment and optimize morale by recognizing and rewarding actions that best serve clients and objectives.• Interact with clients on a regular basis to quickly alleviate issues and provide project updates

• Built and strengthened long-lasting client relationships based upon accurate price quotes and customer-centric terms.• Listened attentively to client feedback and worked with a product development team to introduce new services.• Analyzed account details including product usage, sales data, and client comments to enhance understanding of effectiveness and client needs.• Educated clients on new software enhancements and updated account information to maintain high standards of client service.• Managed over 20 accounts by reviewing and mitigating discrepancies and collaborating with account holders.

• Lead role in training, developing, and coaching 6-9 Stock and Store Associates on the merchandise handling skills needed to consistently achieve brand productivity standards for shipment processing, replenishment, markdowns and merchandising.• Communicate clear priorities and productivity goals to Stock and Sales Associates and hold team and self-accountable for achieving them.

• Lead overall store earnings by driving top line sales and managing controllable contribution. • Train, coach and direct 12 associates on ways to drive sales through promoting service standards and product knowledge.• Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary