With over 20 years of experience in program management, product management, and professional services, I am a seasoned leader who can deliver complex and innovative solutions in dynamic and competitive environments. I have a proven track record of developing and executing global service and support strategies for iOS, macOS, tvOS and Accessory products at Apple Inc., where I managed all aspects of the business process, from contract negotiations and pricing to quality and customer satisfaction.In my previous roles, I also launched an XML message-based integration solution for a services procurement software start-up, formulated and aligned technology and platform strategies with business and brand strategies, and led the professional services organization for an e-commerce application service provider joint venture between Intel and SAP. I have strong analytical, problem-solving, and communication skills, as well as the ability to collaborate and influence across diverse and cross-functional teams. I am passionate about creating value for customers, stakeholders, and partners through innovative and customer-centric solutions.