Devon Coates Email & Phone Number

Leeds

Leeds

As Project Manager/Client Account Manager, I manage high-profile contracts, handle a multitude of on-going translation and interpreting projects on a global scale, ensure all requirements are met, SLA adherence and timely delivery. I develop rapport with existing clients and prospects for identifying and developing new business opportunities. Notable achievements include:- Successfully coordinated and executed a complex interpreting job that required a number of interpreters, assisting and resulting in a series of arrests (link: https://www.bbc.co.uk/news/uk-england-42959485)- Delivered and surpassed all KPI’s for the business in the short and medium term, through achieving personal KPI’s and targets.- Successfully moved a huge client onto a new internal system, subsequently enabling them to be self-sufficient, upload their own translation jobs, saving time and increasing security.- Managed and successfully delivered on the demands of a client based in Ukraine, coordinating jobs, often requiring 20-50 interpreters in the space of 48hrs, including arranging the travel across the country to meet at one location for month-long training courses, working with the U.K. and Ukrainian military.- Worked on bids to secure new business such as NATO and the MOD; supplied test pieces, worked with extremely tight deadlines in order to get these completed.- Efficiently collaborated with the MOD based in Iraq to develop an exit strategy to ensure interpreters and site managers could safely return to the U.K. when the country was hit with air strikes at the start of 2020.- Provided additional, out of hours support services to a high profile police client; ensuring urgent requests were dealt with quickly and efficiently, consisting of sourcing interpreters in the early hours, sending them to police stations to assist with arrests and interviews.

As Project Manager/Client Account Manager, I manage high-profile contracts, handle a multitude of on-going translation and interpreting projects on a global scale, ensure all requirements are met, SLA adherence and timely delivery. I develop rapport with existing clients and prospects for identifying and developing new business opportunities. Notable achievements include:- Successfully coordinated and executed a complex interpreting job that required a number of interpreters, assisting and resulting in a series of arrests (link: https://www.bbc.co.uk/news/uk-england-42959485)- Delivered and surpassed all KPI’s for the business in the short and medium term, through achieving personal KPI’s and targets.- Successfully moved a huge client onto a new internal system, subsequently enabling them to be self-sufficient, upload their own translation jobs, saving time and increasing security.- Managed and successfully delivered on the demands of a client based in Ukraine, coordinating jobs, often requiring 20-50 interpreters in the space of 48hrs, including arranging the travel across the country to meet at one location for month-long training courses, working with the U.K. and Ukrainian military.- Worked on bids to secure new business such as NATO and the MOD; supplied test pieces, worked with extremely tight deadlines in order to get these completed.- Efficiently collaborated with the MOD based in Iraq to develop an exit strategy to ensure interpreters and site managers could safely return to the U.K. when the country was hit with air strikes at the start of 2020.- Provided additional, out of hours support services to a high profile police client; ensuring urgent requests were dealt with quickly and efficiently, consisting of sourcing interpreters in the early hours, sending them to police stations to assist with arrests and interviews.

Leeds, England, United Kingdom

As Account Manager, I managed a portfolio of 1,200 clients, maintained accounts, created new business and generated consistent monthly revenue. I worked closely with cross functional teams to implement improvement strategies and ensure that client queries were efficiently handled. I managed customer enquiries, questions about our products, dealt with any issues and found resolutions in a timely manner. I was a point of contact for my clients, developing productive client relationships and maximising sales, focussing on winning back any lost business by contacting key clients who no longer had live accounts, offering deals and discounts, as well as consistently achieving and exceeding individual KPI’s and targets.

Leeds, England, United Kingdom

As Customer Care Advisor, I was the first point of contact for customer queries and issues via phone and email; I managed client relationships, used complex in-house systems and software, performed administrative roles and handled customer calls in a professional and friendly manner. I developed strong client relationships, trained new members of staff and assisted them in handling enquiries.

Leeds, England, United Kingdom

As Customer Service Advisor & Evening Merchandiser, I assisted customers to select their preferred products and handled customer orders, deliveries, received goods, checked accuracy of all stock received, and ensured adherence to company health and safety guidelines. I maintained the shop floor and kept the warehouse tidy and free from potential hazards, performed sales functions including counter sales, cashed tills, performed stocktakes, housekeeping duties, replenished stock, merchandised stock on the shop floor and assisted the company with a re-brand.