Devon Jones Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement.Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before.CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise. Avaamo has developed fundamental AI technology across a broad area of neural networks, speech synthesis and deep learning to make conversational computing for the enterprise a reality.

Richmond, Virginia, United States

Lightico’s mission is to empower businesses to create streamlined experiences in the last mile of the customer journey, where customers want to get things done, now.In my role at Lightico I managed numerous small, mid-level, and enterprise level clients across the US to assist them in the implementation and the day-today operations of the Lightico platform. I focused on ensuring a positive ROI for my clients, as well as identifying opportunities where the client could further utilize the platform. I built strong relationships to become a trusted advisor for my clients, assisting them in product utilization, as well as being a liaison for them in the areas of product feature enhancements and troubleshooting.Key focus areas included Implementation, Training, Client Growth and Retention, Net Dollar Retention

Richmond, Virginia, United States

Elephant Insurance is a customer-centric direct insurer headquartered in Richmond, Virginia. Founded in 2009, Elephant is a subsidiary of Admiral Group plc, a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and over 6 million customers worldwide.

Richmond, Va

LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. In my role as Campaign Manager, it is my responsibility to oversee the execution of our clients vision of creating meaningful connections with their customers. I worked with internal stakeholders to develop and understand their digital engagement strategies, developed the operational plan, and executed with a focus on KPI delivery and conversion management. I assisted in the creation and on-going development of several different automation projects (AI and Chatbot) in the areas of lead generation, sales, and customer service. While managing over 150 agents across 3 countries, my team was able to produce over $200MM in incremental revenue per year for my clients, and exceed client benchmarks in Customer Satisfaction, Net Promoter Score, and First Contact Resolution.

In my role as Assistant Category Manager, I was responsible for the management of over 1300 products in the PC peripheral category. This included forecasting sales, revenue, and margin rates based on previous sales trends. I was responsible for collaborating with product vendors to establish promotions and rebates to improve brand market share on the Circuit City website. I managed the rebate creation and process for these items on a weekly basis to ensure accuracy. I also worked cross-functionally with the marketing and creative teams to provide compelling offers to drive revenue and traffic.

In my role as Inventory Analyst, I forecasted sales and was responsible for maintaining appropriate inventory levels at the warehouse and stores levels based on sales demand, promotional events, and market trends. I collaborated with space-planning teams to ensure the accuracy of planograms and that product lifecycles were managed appropriately. I managed new release inventory for CDs, DVDs, and Games and developed store allocations. During this time I also helped the DVD team transition to direct-to-store shipping by creating a series of queries to make store inventory management more efficient by the team.

In my role as Floor Manager I was responsible for a group of 20 sales and customer service phone associates. I provided them guidance and insight to proper sales and customer service techniques. I developed scripting to keep customers engaged and maximize sales. I also developed and managed the Profit & Loss reporting across all accounts.

Petersburg, Virginia