Devon Little Email and Phone Number

Responsible for supporting system building and configuration of server hardware and software components. Responsible for supporting onsite installation of service systems and deployment standards. Responsible for system configuration validation and testing. Assist project team with implementation coordination between subcontractors, customer staff, and project stakeholders. Support technical documentation update process for system builds and QA\QC test scenarios. Actively participate in implementation meetings with other departments to understand project requirements.

Troubleshooting and resolving LAN/WAN network connectivity issues for more than 300 remote multifamily propertiesConfiguring/deploying new or replacement workstations and softwareRepair workstation hardware; printer troubleshooting and reconfigurations of settingsRemoval of viruses and malicious softwareUnderstanding/implementing a variety of written and verbal instructions; installing and troubleshooting various computer programs, software, and equipmentHandle after-hours emergencies: backups, installs, system failures, upgrades and other related maintenance of computer systems, hardware, and software

• Researched and developed technology standards for all classrooms, auditoriums, and collaborative learning spaces for the campus, easing troubleshooting time and completion• Effectively designed Audiovisual enhancements for auditoriums and classrooms, attaining at least a 10% savings through unique solutions, research, vendor communication and revitalization efforts • Performed preventative maintenance, cleaning and repair of Audiovisual and technology equipment, prolonging equipment life and a 6% savings in replacement expenses• Accurately installed, configured, imaged and repaired systems and software, refining relationships with users and assuring system reliability• Provided user friendly instructions to faculty, staff and students in all aspects of operation of Audiovisual and technology equipment, reducing the number of technology support requests by 20%

• Utilized knowledge of SQL, PHP and HTML by developing a web-based metric system for grading and graduation rates, assisting Computer Information Systems (CIS) Faculty and creating a platform to showcase the success of the CIS program• Identified additional security solutions and enhancements to existing security practices, improving overall enterprise security• Excelled in the prompt resolution of customer service issues while being entrusted with the most complex issues, gaining trust and receiving a 96% overall customer rating