Responsible for overseeing end-to-end provider group operations while championing a vision centered on health equity and improved access for marginalized and rural communities. Job duties include leading clinical protocol development, public program implementation, and large-scale optimization to ensure the highest standards of patient care and safety. Responsible for strategic planning, including collaborating with product, engineering, and leadership to create innovative solutions that leverage at-home testing and cutting-edge technology to bridge key healthcare gaps.

Oversaw the successful software implementation of the California Department of Public Health's COVID-19 Test to Treatment Program, with a particular emphasis on enhancing accessibility for marginalized communities, including unhoused and migrant populations. Responsible for guiding cross-functional teams, ensuring alignment of goals, milestones, and resources, and driving strategic vision.

Served as the primary technical liaison, acting as a bridge between client needs and the platform capabilities. Responsible for day-to-day client interactions, ensuring their satisfaction and success.Used technical proficiency in Python, SQL, and JSON to proficiently diagnose platform intricacies and seamlessly collaborate with the engineering team to devise innovative solutions that enhanced the overall client experience.

Led a dynamic team of testing coordinators responsible for the efficient processing of over 5000 weekly COVID-19 results (OTC, POC, PCR) for production industry clients such as Netflix, Sony, and Amazon Studios. Developed and executed comprehensive standard operating procedures and training resources to ensure consistent and high-quality testing protocols. Oversaw regulatory & compliance initiatives relating to HITRUST, ISO, HIPAA certifications.

Implemented successful software-based programs on behalf of clinics & hospitals nationwide. Led a dynamic team of 10+ project managers and 40+ skilled medical scribes, orchestrating seamless implementation of the innovative SPEKE AI technology product line. Served as a bridge between physicians and key corporate stakeholders, while establishing and executing robust standard operating procedures. Committed to knowledge transfer by leading comprehensive trainings to both end-users and internal staff on the utilization of SPEKE technology, contributing to enhanced healthcare delivery.