Devon R. Email & Phone Number

Configuring and maintaining backups, offsites and cross-site replication (VEEAM, BackupExec, AppAssure, ShadowProtect, etc). Responding to network and server outages with advanced troubleshooting (including Hyper-V and ESX hypervisor failures). Handling SSL and networking renewals. Addressing MS SQL database logs and maintenance plans. Occasionally involved with developing solutions to problems in unique environments, and dealing with Office 365 client portals and advanced features such as… Show more Configuring and maintaining backups, offsites and cross-site replication (VEEAM, BackupExec, AppAssure, ShadowProtect, etc). Responding to network and server outages with advanced troubleshooting (including Hyper-V and ESX hypervisor failures). Handling SSL and networking renewals. Addressing MS SQL database logs and maintenance plans. Occasionally involved with developing solutions to problems in unique environments, and dealing with Office 365 client portals and advanced features such as litigation hold. Deployed new servers for backup nodes. Show less

Troubleshot line of business applications and resolved the corresponding issues. Assisted clients with issues remotely on their workstations or server-related problems. Kept internal documentation up to date and proactively addressed outdated information. Managed Active Directory along with Microsoft Exchange and Office 365. Handled desktop deployments and proprietary application installations (AutoDesk, Trimble, Sage, BlueBeam, etc). Rolled out new PCs and servers.

Troubleshoot technical issues locally and at remote stores, worked with proprietary point of sale software, set up computer and sales hardware. Manged Active Directory, Microsoft Exchange, and BES. Kept track of inventory in SharePoint. Also monitored the DVR system to ensure it was functional 24/7.

Cna, Information Technology

Diploma