Devon Russo Email & Phone Number

Austin, Tx, Us

Drive consistent content for Q2's marketing and data insights product. Create the taxonomy for the data insights (traits) surfaced in the UI so that they are cohesive and searchable. Understand how content influences product adoption and implement solutions that positively impact the user experience.

Austin, Texas

As west coast team lead, oversaw the creation, strategy, and scalability of project and product tolling documentation for the West Coast region. Consistently met tight deadlines without sacrificing quality by implementing documentation workflows and a product style guide.

Austin, Texas

Managed B2B product documentation including planning, developing, organizing, maintaining, and curating content. Implemented a maintenance plan to prevent outdated content. Performed root-cause analysis among all internal teams onboarding clients or partners and reported data to the PMO for a process-improvement project.

Austin, Tx

Using Nintex add-on for SharePoint, built workflows for IT and HR that united and automated their processes across offices. Ensured stakeholder buy-in on process-improvement projects across the organization. Managed company-wide software roll-outs, migrations, and user training. Created all documentation artifacts such as requirements, training materials, and use cases. Wrote copy for automated emails, tasks, and UI throughout the application.

Small-account management for Texas counties utilizing the vital statistics software in a waterfall environment. Financial pipeline management for national accounts, assisting the Vice President of Records Management.

Austin, Texas, United States

Property management representative for multiple condominiums and neighborhoods in the greater Austin area, communicating between the homeowners and the HOA board.

Austin, Tx

Liaison between the vendors and the lead project manager for commercial medical projects in Texas and Wyoming.

Orlando, Fl

Vendor management and client liaison for multiple custom-home projects ranging from $500k - $5mm in the greater Orlando area. Managed projects from design to warranty phases.