Devon Russo Email & Phone Number

Saint Petersburg, Fl, Us

St Petersburg, Florida, United States

Maintain and manage the agency’s CIRTS database, ensuring data accuracy and reliability for users. Provide exceptional technical support to agency employees and external providers, resolving issues promptly to minimize downtime. Assist in managing IT inventory, including setup and configuration of computers, mobile devices, and peripherals, ensuring operational readiness and efficiency. Implement and improve processes for IT support and inventory management to enhance overall operational efficiency.

Youngstown, Ohio, United States

Provided exceptional customer support by resolving over 90% of inquiries within 24 hours, significantly enhancing overall customer satisfaction. Additionally, launched and managed an e-commerce store to liquidate excess and discontinued stock, generating $15,000 in revenue during the inaugural year. Managed parts orders from initiation to procurement, leveraging computerized systems for seamless transactions and ensuring optimal inventory levels. Facilitated the scheduling of service calls for field technicians, optimizing operational efficiency and timely customer service delivery. Demonstrated strong interpersonal and communication skills to effectively engage customers, contributing to heightened satisfaction levels and brand loyalty.

Boardman, Ohio, United States

Led a high-performing kitchen team, showcasing strong team leadership and collaboration. Efficiently managed time and resources in a fast-paced environment, demonstrating exceptional organizational and problem-solving abilities. Adapted to changing menus and unexpected challenges, showcasing resilience and versatility.

Boardman, Ohio, United States

Prepared subs, operated the cash register and grill, and maintained store cleanliness. Showcased a fast learning curve and multitasking abilities. Prioritized tasks, balanced friendliness with efficiency, and maintained focus, reflecting strong collaborative problem-solving and effective communication with customers and co-workers.

Master Of Science - Ms, Computer Science

Bachelor Of Science - Bs, Computer Science

High School Diploma