Devon Singer Email & Phone Number

Dover

• As the IT Manager, for the DelDOT Tolling project, I am responsible for Computer Systems Operations for a particular company site, and/or smaller remote office sites. I manage data operations, computer networks.
• Ensures PCI compliance guidelines are met.
• Plans and implements data and voice networks.
• Evaluates, plans, and implements computer hardware and/or software required by site.
• Administers remote site computer operations.
• Plans, manages, and executes budgets.

Salisbury, Maryland, United States

• As Manager of Information Services, I am responsible for Site Infrastructure, assigning, reviewing, and participating in the development, installation, and maintenance of large or complex application software or.
• Manage IS resources (networking/ data centers/ hardware/ connectivity/ vendors) and their performance.
• Hands-on involvement includes installation, configuration & management of servers & appliances, (VMWare Esxi, IDS, IPS, PKI, Windows) Infra (switches, routers, firewalls, VPN, DC admin)
• Network assessments & IT service lifecycle to better align the infrastructure with business needs.
• Works closely with National & International IT infrastructure teams to ensure implacable service as the site representative for Jubilant Cadista in all matters related to IT infrastructure services.
• Manage applications & IS assets in a GMP compliant manner- via defined SOPs.

• Within a year I was able to “overhaul” the WCPS technology organizational chart to create an IT team of 4 Sr. Technicians, Sr. a Network Engineer and 11 Jr. Technicians. WCPS technology started with Windows NT/7.
• Inventory equipment that had not been touch in 15 years using Buybacks, donations & recycling which produced $90,000 from this effort.
• Network Additionso Cloud-based & physical backupso Firewall Mitigationso Firewall – Lumen Scrubbero Fiber secondary failover
• Secondary datacenter - Additional fiber, firewall and ISP in North Area of the county
• Financial applications (payroll & benefits) conversion
• Administration & Licensing of software & hardware – Office 365, JAMF School (ASM),

Milton, Delaware

Consulting Project:Administrate for Network Servers (VM, SQL, File, backup, etc) / Telephone system & Software / Website admin / Truck IT Equipment & maintenance / Office 365 admin / Email / Training / & support several small custom software’s. Manage all IT related external accounts (Verizon, Magnum, FacetPhone, etc.). Responsible for all equipment.

Millsboro, Delaware, United States

Support multiple locations from across Delaware/Maryland/North Carolina. Admin for TrackIT - configure and work with BCM support to customize, monitor WO, create Crystal Reports for management, troubleshoot all software and hardware issues using SCCM, Dameware, RDP, Kaseya, AD, Oracle, Powershell, Veritas, and more. Admin for Oracle apps, servers, AD, all.

Bethesda, Maryland, United States

IT Security - Network Security Analysis Tool reporting, FISMA Program assessment, Technical support, Managed IRT server room consisting of 60 (Windows, UNIX, LINUX, Active Directory) servers with multimillion-dollar forensic software. Experienced with VMWare – vSphere & vCenter. Red Hat, Netsparker, Websense, Python & PowerShellIT Support - Troubleshooting.

Arlington, Virginia, United States

Full production 1st tier support for 51 jurisdictions, Canada, Mexico, and 3rd party accounts, Work with states to resolve helpdesk requests, escalation of outages using conference bridge and worked with Verizon to diagnose router errors and investigate outages. Develop procedures and training for the Helpdesk. Maintain Call Center Monitoring to include.

Reston, Virginia, United States

Team lead for over 16 technicians as a technical advisor/documentation and training - Developed and maintained technical reference documentation for COTS and customer applications - Developed training courses for the entire company - Acted as a Remedy administrator/developer/tester; assigned to make environmental & functional changes to the program.