Devon Strickland Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Raleigh-Durham, North Carolina Area

Responsible for creating an unbelievable experience for all consumers that is not only world class, but shows the potential of Smart Home products and endless possibilities. Deliver profitability by achieving revenue, margin, solutions and operational targets. Work closely with other employees to demonstrate, promote and sell Smart Home products and services within the Connected Devices department. Engage customers while applying vendor certifications throughout the sales process to drive… Show more Responsible for creating an unbelievable experience for all consumers that is not only world class, but shows the potential of Smart Home products and endless possibilities. Deliver profitability by achieving revenue, margin, solutions and operational targets. Work closely with other employees to demonstrate, promote and sell Smart Home products and services within the Connected Devices department. Engage customers while applying vendor certifications throughout the sales process to drive profitability. Seek improvement through self-development and vendor partnerships to enable an excellent customer shopping experience within the specific vendor ecosystem. Acts as a trusted advocate and expert on all matters pertaining to Smart home products and their vendors. Provides feedback on new and existing products currently on the market and soon to arrive. Concentrates on the development of others by enriching the lives of others through technology. Works diligently to cultivate new experts within the organization through training, coaching and product demonstration. Show less

Expected to support the Samsung Experience Experts by training, motivating, and coaching to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. Team Leads must also have an extensive knowledge of Samsung products and services in order to effectively empower the Experience Experts to drive an interactive consumer… Show more Expected to support the Samsung Experience Experts by training, motivating, and coaching to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. Team Leads must also have an extensive knowledge of Samsung products and services in order to effectively empower the Experience Experts to drive an interactive consumer experience by promoting the latest Samsung mobile devices, phones, tablets, wearables and accessories. Lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their personal, work, and school needs. The Samsung Team Lead will work closely with all Samsung and agency management, as well as employees within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience. Show less

Raleigh-Durham, North Carolina Area