Support patients and care teams by tracking and monitoring the progress of Senior Health patients after discharge from the Emergency Room (ER), acute, and post-acute care settings.Responsibilities include reviewing reports, updating admission boards, monitoring electronic health records, and ensuring the care team is informed of next steps.Comfortable able to successfully adapt to changes and problem solve in a remote environment.Additionally, coordinate follow-up appointments, conduct outreach to patients and families, schedule appointments, provide reminder calls, and facilitate a smooth transition post-discharge to prevent readmission.Thoroughly communicate written and verbally, as clear communication is crucial in a remote setting.Proficiently able to work independently, stay organized, and manage time effectively.Productively used each of the technologies for remote work, such as project management software (e.g., Asana, Trello), communication platforms (e.g., Slack, Zoom), and cloud services (e.g., Google Drive, Dropbox).

Venipuncture and Specimen Collection:Performed blood draws for patients from pediatric to geriatric populations. Assisted with non-blood specimen collection and processing.Clinical Procedures:Conducted EKGs/ECGs and vital sign assessments. Administered vaccines, tuberculosis skin tests, and ear cleanings. Collected swab samples for laboratory analysis.Laboratory and Equipment Management:Ensured accurate labeling, handling, and processing of specimens. Maintained inventory and ensured tools and equipment were sterile.Patient Communication and Support:Responded to patient messages and provided follow-ups on lab results. Supported healthcare providers and virtual medical staff with administrative duties, including biometric form processing, medical record review, billing inquiries, and Department of Health reporting.Technology Proficiency:Utilized Slack, G-suite, Zoom, and Electronic Medical Record System (1Life) for communication and task completion

Perform basic clinical and non-clinical patient care activities under supervisionAid with movement and placement of patientsAssist patients with tending to personal care and activities of daily livingReport findings or changes in physical, mental and emotional conditions to nursing staffDocument necessary recordsKeep patient rooms clean, orderly, and maintain medical equipmentAssists patients with tending to personal care and activities of daily living.Assists nursing staff with gathering Electrocardiograph (EKG) and patient labs (blood draws)

Performs high complexity testing of laboratory samplesDocuments and reports test results in compliance with departmental procedures and applicable regulations while meeting established production demands.Accurately and consistently perform assigned laboratory test procedures as outlined in SOP.Uses proper techniques for sample handling and processing to ensure the validity of test results.Put on and remove personal protective equipment (donning and doffing of PPE) per established infection prevention protocols.Educate patients on the process of testingPerform nasopharyngeal / nasal or other swab proceduresPrepare specimen collection with strong attention to detailSanitize station as required

Oversaw and processed financial aid applications, ensuring compliance with federal, state, and institutional regulations.Provided comprehensive support to students and families regarding financial aid queries, application procedures, and eligibility requirements. Achieved a 95% satisfaction rate through effective communication and problem-solving.Ensured adherence to financial aid regulations and policies through regular audits and reviews. Prepared detailed reports for institutional and regulatory review, contributing to a successful compliance audit.Worked closely with other departments and external agencies to ensure the accurate and timely disbursement of financial aid funds. Streamlined interdepartmental communication, reducing processing times by 20%.