Devon Morris Email & Phone Number

Atlanta, Georgia, United States

IN CHARGE OF RESOLVING CUSTOMER DISPUTES ASSISTS CUSTOMERS WITH ANY QUESTIONS OR CONCERNS THEY MAY HAVECOMPLETING AN AVERAGE OF 75-100 CALLS DAILY HIGHEST RETENTION PERCENTAGE IN THE COMPANY FOR 2022 TRAINING NEW AGENTS IN SYSTEM MECHANICS AND CALL FLOW

Atlanta, Ga

Create and schedule web and social media content for 5 clients on a weekly basisRespond daily to customer inquiries/concerns on behalf of clientsCreate web design media weekly for clients under deadlinesProvide outreach tactics to obtain and retain prospective customers

Atlanta, Ga

-Create and manage Social Media Content-Maintain best practices and professionalism-Create targeted audiences with first and third party audience data-Coordinate and launch strategic marketing initiatives-Develop relationships with clients and internal stakeholders-Maintain weekly record of social media activities- Suggest and implement improvements ad campaigns-Initiate various marketing campaigns including, email, digital, social, print, and events-Research competitors to develop effective branding strategies-Analyze performance of all marketing programs to identify the best opportunities for optimization-Promote brand awareness through SEO optimization and creating attractive advertising and website copy and design-Prepare detailed marketing forecasts on a weekly, monthly, and quarterly basis-Increased client revenue by 20% or more through brand optimization and improvements

Atlanta Metropolitan Area

Retains Time Warner Cable customers through practiced retention strategies Assists customers with any questions or concerns they may have Completing an average of 25-30 calls daily Well versed in CSG Software Frequently assisted with floor support to help newer Agents Trained new agents in system mechanics and call flow

Atlanta, Ga

Frequently provided customer assistance Assisted in operations of one of the largest concert companies in the SoutheastSemi-regularly set up lighting and sound for touring concerts and headlinersWell versed in online media management/promotionManaging over 50 employees Oversaw hiring/firingMeeting deadlines in high-pressure environments

Lithonia, Ga

Assisted management with productivity reports Maintained cleanliness and safety standards of the space Frequently provide customer assistance Loading and unloading trucks daily Re-stocking shelves and maintaining inventory Proficient use of Handheld Inventory PDAs