Devonne Wilson Email & Phone Number

Washington, District Of Columbia, United States

Oversees and directs 30 staff members and activities to ensure the effective utilization of human resources and technology. Ultimately responsible for all activities in the call center including performance against pre-determined goals and objectives. Forecasts telephone volume and associated staffing and technological requirements. Provides feedback to manager on service levels and performance. Responsibilities include hiring decisions and performance appraisals. Adapts departmental plans and… Show more Oversees and directs 30 staff members and activities to ensure the effective utilization of human resources and technology. Ultimately responsible for all activities in the call center including performance against pre-determined goals and objectives. Forecasts telephone volume and associated staffing and technological requirements. Provides feedback to manager on service levels and performance. Responsibilities include hiring decisions and performance appraisals. Adapts departmental plans and priorities to address resource and operational challenges. Most time is focused on short- to mid-range (less than one year) projects and programs. Provides technical guidance to employees, colleagues and/or customers. Expert level individual contributor responsible for supervising direct reports for a program, service or function. Hires, trains and mentors staff. Accountable for employee performance management process. Implements and tracks progress of strategic initiatives, organizational goals and policies. Maintains departmental budgets and planning documents. Show less

Washington D.C. Metro Area

A Verification Lead with extensive experience of over 10 years in the non-profit sector, business management, and services industry. Demonstrating profound abilities in managing AMCAS verification procedures, maintaining quality standards, developing, and launching training programs. Lead the team in absence of a supervisor and attend business operations unit meetings. Holds proficiency in resolving technical errors, organizing databases, documenting performance reports along with facilitating… Show more A Verification Lead with extensive experience of over 10 years in the non-profit sector, business management, and services industry. Demonstrating profound abilities in managing AMCAS verification procedures, maintaining quality standards, developing, and launching training programs. Lead the team in absence of a supervisor and attend business operations unit meetings. Holds proficiency in resolving technical errors, organizing databases, documenting performance reports along with facilitating team meetings to keep the team functioning. Possesses expertise in staff tools andworkflow procedures, as well as utilize AMCAS Teach to report and resolve staff tools related issues.culture Show less

Washington D.C. Metro Area