Devon Grace Email & Phone Number

Beaverton, Or, Us

Portland, Oregon

• Train, coach, and support team of Analytics Managers in providing holistic operational, performance, and financial management consulting advisory to a portfolio of veterinary hospitals across the US.• Support a national portfolio of clients through financial and operational metrics to identify areas of opportunity to drive revenue and increase profit margins. • Support veterinary hospitals in development of pricing strategies to support revenue and profit margin growth in line with the practice owners’ long-term goals and vision.• Guide practice owners in identifying areas of opportunity in pricing strategy and mark-up methodology to support the practice’s long term fiscal health.• Analyze pricing data to understand market trends and provide guidance to practice owners • Produce financial and operational forecasts to assist clients in decision making around business expansion, hiring, and capital investments.• Design and update department’s suite of automated and templated tools for fast delivery of client specific financial and operational data driven analyses and benchmarking.• Establish and improve department analysis tools, protocols, and best practice recommendations for client specific profit margin and fee analysis to drive client gross profit margin growth. • Present financial and operational analytics educational seminars.• Coordinate across department directors and managers to identify, prioritize, and execute new data analytics opportunities and initiatives to further enhance overall service delivery to clients. • Extensive utilization of Microsoft Excel, Power BI, and internal dashboards for analysis purposes and to make results easily accessible to clients• Maintain strong working knowledge of veterinary industry trends and independent practice support structures.

Beaverton, Or

• Facilitate Agile meetings including stand-ups, story elaboration, sprint planning, demos, and retrospectives. • Track and communicate team velocity, sprint progress, and other Agile metrics to aid the team in delivery.• Coach teams and leadership in Agile principles and practices, roles and responsibilities, methods, and frameworks.• Guide Product Managers in their role, defining key staff resources, story mapping, writing stories, and backlog prioritization and management.

Beaverton, Or

• Responsible for product strategy, road map grooming/strategy, product planning, sales strategy, marketing strategy, partner relations, organizational readiness, and pricing strategy.• Negotiate new vendor relationships creating new revenue streams and driving cost savings.

• Lead implementation of company wide Net Promoter Survey program to establish customer experience metrics and provide a consistent channel for client feedback that can be leveraged to drive ongoing product and service improvements.• Responsible for coordinating the creation, implementation, and management of a shared knowledge base and product support software solution that provides easily searchable software support articles to both internal support staff and external client teams.

Beaverton, Or

• Responsible for developing user experience improvement recommendations and establishing a consistent set of user experience protocols for practice products software group.

Hillsboro, Or

• Created data analytics reporting dashboard providing important insights on client and patient user trends, allowing for more strategic software enhancements, and improving the client billing and patient payment user experience.

• Provide operational management consulting to a portfolio of independent audiology practice owners and their support staff to develop and implement new processes and systems to drive practice growth, improve efficiency, and expand patient satisfaction.• Establish and maintain long-term focused relationships with practice owners to establish trust, better understand specific client needs, and proactively identify new products and services for future client needs.• Coordinate across 5 departments to establish new methods and recommendations for urgent member needs. • Plan and lead development of new tracking processes and tools for practice owners to better understand Key Performance Indicators (KPIs) in their practices and provide Audigy staff with clearer definition of areas of opportunity and success within each member’s practice.

Washington D.C. Metro Area

• Coordinate with executive leadership to review trends, develop, and implement strategies to ensure sponsorship fundraising activities meet or exceed budget expectations.• Manage high expectation and escalated accounts while overseeing account transitions.• Design, implement, and lead project plans for annual AHIP conferences for all sponsor and exhibitor related elements. • Oversee development and execution of logistic and communication plans to all sponsor and exhibitor for conferences, trade shows, and events.• Coordinate and track the effectiveness of client facing department communications.

Washington D.C. Metro Area

• Co-lead creation of new operations sub-division within the department to ease administrative and operational workload of sales team, increasing the division’s revenue capacity.• Created library of templated tools streamlining the sponsorship proposal and contract creation process, increasing efficiency of the sales process while maintaining branding guidelines.• Managed membership database information clean-up project, improving budget projection accuracy, and increasing data integrity for the program.

Washington D.C. Metro Area

• Recipient of first “AHIP Excellence in Action” award for continued performance above service and budgetary expectations. • Established growth plans for accounts and personally managed account calls, presentations, and contract negotiations.• Developed and incorporated a new operations process to better track business development tracking information, improving information availability and efficiency between all team members, leading to increased productivity and sales.• Coordinated with both marketing and legal departments to standardize sponsorship contract language across eight conference contract templates. Improving contract creation efficiency and increasing branding consistency.

Washington D.C. Metro Area

• Created new vision and path for unprofitable product that led to an increase in sales from $2,200/year to over $90,000 in 1st year. • Improved product diversity by developing partnerships with third-party publishers through the creation and implementation of a Partner Program. • Coordinated with four departments to re-tool and re-organize the online store for a more user-friendly interface, increasing customer product awareness, and improving cross-selling and profitability.

Salem, Oregon

Provided technical sales and customer service support for international toner products manufacturer.• Consistently achieved and surpassed sales quotas, resulting in an overall profitability for the company.• Increased total sales for western region by over $2.26 million per year.• Expanded number of active accounts from 10 to 18 from 2003 to 2004.

• Conducted membership and position surveys of Oregon’s 13,000 NFIB small business members.• Collected and summarized data from surveys for review by State Director.• Assisted State Director in data analysis for development of NFIB position and state lobby efforts• Researched and drafted op-ed articles to build public awareness about current issues affecting small businesses in Oregon.

Ba, Economics

Activities and Societies: Varsity Cross-Country, Student Senator, Elections Board Member, Kappa Sigma, Kappa Sigma/Theta-Delta Chapter.

Pmp, Project Management Certificate