Devyani Deshmukh Email & Phone Number

Pune, Mh, In

Nagpur, Maharashtra, India

Operations Head for Spandan Heart Institute & Research Centre and CAD ( Cardiology And Diabetes) International Conferences.

Pune, Maharashtra, India

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Pune

• Corporate Communication, Industry Communication & Coordination.• Industry interaction for generation of sponsorship funds as well as ensuring faculty representation.• Scientific Coordinator-Euro Asian Academy of Clinical Diabetology (EACD) –An international certificate course in diabetes for doctors.• Coordinating with the Corporates/Pharma Industry for sponsorships/ topics for talks on their products according to the support and coordination with National/International faculty vis-a-vis their availability, their scientific commitments for the CAD conferences.Putting together the scientific sessions. Ensuring smooth running of the event on the actual day(s)• Complete Coordination to make the Conference successful.• Complete back end support for the conferences as well as day-to-day activities of the organization.

Nagpur Area, India

Spandan Heart Institute & Research Centre-Nagpur: June 2006 to March 2014Manager-Patient Relations, Executive Asst.to the Director, Backend Operations, Administration:• Coordinator for the Cardiovascular Society of India-CVSI.• Major role in Corporate Communication & preparing Scientific Program of the International CAD Conference.• Coordinating with the faculty vis-a-vis their availability, their scientific commitments for the CAD conferences.• Putting together the scientific sessions. • Ensuring the smooth running of the event on the actual day(s)• Taking care of all the admin and complete back office support required for making the conference successful every year.• Taking care of all the back end activities related to the hospital.• Taking care of all the National/International correspondences of the hospital on day-today basis related to the Conferences conducted by the Hospital.• Taking care of the software installed in the heart institute and making it online for the whole institute’s each department.

India

Front end Activity: Handled walk-in customer in the gallery with their billing issues, Value Tarrif Plan consultancy. Ensured targets met for Value Added Services, VTP & Roaming up selling. Solving queries & grievances of the customers and thus Retaining the customers by building confidence about the service provided to them.per their requirements. Activating the sim card and committing to subscriber the turnaround time.Heading CAG (Customer Activation Group) activity for the entire Nagpur cluster.Execution of Error free Activations of individual lines, Group activations, Institution accounts & Prepaid to Postpaid Conversions etc by ensuring that all nos. activated under the required scheme code with all the service request assignment.Docket Management: This is a vital activity of coordination between Franchisee Galleries & Branch involving tracking of dockets received for the activations at the franchisee levels till their timely dispatch to circle CAG. Further ensuring the 100% audit of each file as per the Audit norms & SOPs laid before their dispatch to circle within the turn around time.Taking care & actioning all the service request, complaints & queries routed from the various galleries of the cluster, further ensuring that the same is been done in the specified TAT with) 100 % accuracy.Handling Bill Delivery of the total cluster whereby ensuring 0% bill return by telecalling exercise for disputed cases.Ensuring 0% error in sim card replacement and reactivation of lines & recharging prepaid cards along with the regular front-end activity.Handled Audit of all service requests received in the gallery. To ensure that all request received are taken care of on a day-to-day basis. My job also involves training new executives joining Franchisee's. Providing them with training on the product and service that are required to handle customers at the franchisee.

India

1. Worked with the Call Center as an Executive Customer Service, Taking Inbound calls and solving queries and grievances of the customers within the given TAT.Handling Customers at an average of 100-200 customer queries per day, also handled walk ins for grievances, responsible for the record management, informing subscribers about changes of scheme profiles of company. Solving queries and making sure 100% retention.1. Worked with the Call Centre assuring 100% customer satisfaction and retention.2. Worked with Credit control division, with a total record maintenance of bills, payments of the subscribers, barring-debarring-reactivations, simultaneously solving the queries, by having proper coordination with seniors & different departmental heads of the office.3. Worked with the Activation Department, coordination with sales people to get maximum sales output, activations of SIM Cards, activation of account numbers.4. Worked with Subscriber Administration, coordination with marketing giving a detailed description of company scheme changes, simultaneously, converting more customer for accepting the new scheme changes, to the more prospective client, changing old schemes to new & making the billing changes accordingly for whole M.P..5. Handling walk in customers - interacting with customers directly for grievance related with activation, billing. Scheme changes, general queries etc.6. Channel development, handling retailers of Indore for Smart Card activations & sales record at the outlets.

Master'S Degree, Ir,Hrd

Education record