Dewi Suryani

Dewi Suryani Email and Phone Number

Customer Experience Relationship Representative E- Commerce and Purple Glove FedEx @ FedEx
memphis, tennessee, united states
Dewi Suryani's Location
Jakarta, Jakarta, Indonesia, Indonesia
Dewi Suryani's Contact Details

Dewi Suryani work email

Dewi Suryani personal email

n/a
About Dewi Suryani

Have morethan 9Y handle Customer as Customer Experience Relationship Representative Forwading,Couriers company.

Dewi Suryani's Current Company Details
FedEx

Fedex

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Customer Experience Relationship Representative E- Commerce and Purple Glove FedEx
memphis, tennessee, united states
Website:
fedex.com
Employees:
185027
Dewi Suryani Work Experience Details
  • Fedex
    Customer Experience Project E- Commerce
    Fedex Jun 2023 - Present
    Jakarta, Indonesia
    View
  • Fedex
    Customer Experience Acting Project Management
    Fedex Mar 2019 - Present
    Jakarta, Jakarta, Indonesia
    Maintain the IVRSS (VRU) for Pick up Customers via phone/hotline, regularly communicate with customers to get feedback and make it as improvement quality services. Maintaining KPI Trace Closure Agent to hit achievements.
    View
  • Tnt
    Customer Service Relationship Representative
    Tnt Jan 2017 - Mar 2019
    Greater Jakarta Area, Indonesia
    As Customer Experience Relationship Representative handle every complaint from Customer regarding export and Import which any issues : Delay shipments,Damage/Broken and missing (unallocated shipment) , give more attention for handling and update for progress. coordinate with Clearance, warehouse and Billing teams to make smooth shipments. Prepare the supporting docs for claim process or offer win win solutions to customers based on service recovery.Acting as Customer Clearance (3 Month -Import Formal entry Clearance (PIB)
    View
  • Dhl Global Forwarding
    Customer Relations Specialist
    Dhl Global Forwarding 2014 - 2016
    Jakarta, Indonesia
    Export Customer Representative: as Implant CE at PT. IFF Jakarta - handling request export daily and monitoring shipments till delivered Provide monthly report shimpent via Sea or Air.Import Customer Representative: Handling Oil Company Balikpapan ( Schlumberger, Halliburton, Weatherford, Baker hughes) Monitor, provide the quotation Sea and Air. Coordinate with Air and Sea Freight team,warehouse and tracking team for Import or Export. Communications with Surveyor for inspection process as per Customer request or any vendor for supporting documentation
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  • Schlumberger
    Customer Specialist
    Schlumberger 2012 - 2014
    Jop Pulogadung
    as Junior Customer Specialist handle the PERTAMINA Java shipment. Coordinate with Sales Engineer, warehouse, production, QD, and Logistic team to preparing and provide 1 shipment and deliver it to oil fields. Update data- inventory as per request customer and provide monthly reports list for every installation per wells
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Dewi Suryani Education Details

Frequently Asked Questions about Dewi Suryani

What company does Dewi Suryani work for?

Dewi Suryani works for Fedex

What is Dewi Suryani's role at the current company?

Dewi Suryani's current role is Customer Experience Relationship Representative E- Commerce and Purple Glove FedEx.

What is Dewi Suryani's email address?

Dewi Suryani's email address is de****@****tnt.com

What schools did Dewi Suryani attend?

Dewi Suryani attended Universitas Darma Persada.

Who are Dewi Suryani's colleagues?

Dewi Suryani's colleagues are Anna Clara Araujo Mendes, Martin Butlin, Kevin Thouchalanh, Robert Whitsitt, Heather Braden, David Quinonez, Eddie --- Mechanic - Morales.

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