Dexter Moore Email & Phone Number

Manages Project Leads that provide end user testing and quality assurance services within the benefits administration departmentAct as a stakeholder in all QA processes and communicate with other team managersEngage/lead new QA processing initiativesManages QA leads on new implementations, conversions and upgraded projectsAttend workshops and meetings.

Functions as a team leader, overseeing work for Senior Analysts and AnalystsDaily review and monitoring of client SLA levels to ensure they are metProvides feedback to Senior Manager regarding Senior Analysts and Analysts; responsible for performance management for the teamAnalyzes project and work demands and allocate team resources accordinglyManages.

Maintain a high level of client relationship managementAct as liaison between clients, other service provider's and programmers to further develop and foster the client relationshipResponsible for prioritizing and distributing work among the team membersProvide to management status reports on all clients that belong to the teamParticipate in SSG Program.

Analyst support for Canadian and International clients that administer Defined Contribution, Defined Benefit, Payroll and Insurance plans using CPAS Systems Inc softwareLead regular client status meetings including providing status reports, meeting notes, etc as determined by client's needsFollowing the FAST methodology prepare Specification requirements.