Dexter Perry Email & Phone Number

Redford, Mi

• Sold Staples business memberships within designated territories  Met and exceeded sales metrics goals (at least 1 per week) by successfully conducting appointments with decision makers at companies Sought out new customers within designated territories which created a strong pipeline for opportunities Presented solutions after learning about the customers current ordering process and discovered areas of need.  Qualified companies in the attempt to engage with mid-size businesses (25 – 300 employees) Operated Sales Force system and created savings analysis for customers

Kalamazoo, Michigan Area

• Established various financial accounts that supports client’s personal goals and performed requested maintenance on accounts: Met and exceeded sales metrics goals (40 sales quarterly) by opening Checking and Savings accounts (Standard & Interest Bearing), Credit Cards (Points, Cashback, Travel, and Standard) Certificate of Deposits, Safe Deposit Box, Prepaid Visa Smart Access Cards, and Account Upgrades Updated customers profiles, i.e. address, identification, titling, signature cards, etc.  Filed customer complaints & disputes, stopped payments, closed accounts, and wired Hundreds of Thousands of dollars to domestic/international accounts

Kalamazoo, Michigan Area

Ÿ Assisted customers over the phone with account maintenance and offered different products to sale during the conversation Provided assistance to 60-90 customers daily. Actively listened to customers questions regarding their checking, savings, or credit card accounts and provided expertise of product knowledge to answers and solve issues Met and exceeded monthly sales goals of 30 account upgrades, eight credit card applications, two credit card balance transfers, and two investment referrals Directed customers to partnering departments to support customer needs.  Assisted as co-facilitator to run group “Quick Starts” (team meetings) • Assigned tasks to group members (10-15 members) that can best benefit the team• Reviewed team and individual statistics and discussed areas to improve and actions to implement that can help others• Provided insight to company’s internal functions that created a change PNC Bank: Kalamazoo

Kalamazoo, Michigan Area

Ÿ Provided online support for customers utilizing PNC Online banking Recommended the enrollment of online banking for customers to make banking easier Educated customers on key features and tools within the online banking experience• Assisted customers with online bill payment issues by filing disputes and removing holds• Helped customers navigate online during the enrollment process by answering any questions• Established alerts on customers’ accounts to be notified of their preferred account information, i.e. overdrafts, deposits, upcoming payments, etc.• Managed internal and external funds transfer portal for customers. • Unlocked customers who locked themselves out from having access to their online account.