Dexter David Email & Phone Number

Bengaluru, Karnataka, India

• Being the face of Sprinto for the client - regularly interacting to ensure key product updates are shared proactively and the client is successful in their journey with Sprinto• Owning Pod level OKRs - tracking progress and ensuring planned activities meet the desired outcomes• Client Onboarding - Onboarding clients onto the Sprinto platform and giving them a top-notch client experience• Customer Advocacy - Driving client engagement and amplifying brand reputation through G2 reviews, Case Studies, Video testimonials, etc.• Client Retention and Upsell - Owning a client portfolio and ensuring that other than retaining, the revenue from the given portfolio is also grown• Mentoring new team members and helping them meet their goals

Bengaluru, Karnataka, India

• Handling a portfolio of 90+ Enterprise and SMB clients on HackerEarth's Assessment and Facecode platforms• Onboarding new clients, helping them set up their account and ensuring they are fully trained on how to use the product to set them up for success• Work with various teams like Product, Sales, Engineering etc. to deliver the best experience and share feedback from clients• Maintain high engagement with the clients to make sure they are using the product and are satisfied with it• Liaise with the Account Managers and Sales team to retain the accounts• Cross-selling and upselling to existing clients • Collect information and intelligence across various industries and share best practices with clients• Work with the Product team and help them understand how clients are using the product, their pain points, what features they want and how the clients as well as end user experience can be improved• Perform competitive analysis and market research to suggest how the product can be improved• Maintaining a healthy client churn level, by paying close attention to product usage

Gurugram, Haryana, India

• Dedicated technical system administrator for Cvent’s enterprise clients• Acting as the client’s single point of contact between various teams including the account team, sales, design, and ecommerce • Developing and delivering a successful adoption and onboarding plan for new users, basis the client’s business needs• Making changes to existing account configurations, workflows and templates while also implementing new workflows and configurations• Devised and executed successful quarterly/yearly engagement plans, and weekly client cadence calls to discuss pain points and find effective ways to automate the client’s manual processes in Cvent • Handled, analyzed, and resolved technical issues and escalations by engaging and coordinating with cross-functional teams for timely resolution by acting as a support advocate• Created successful cases for adoption of Cvent’s Virtual Attendee Hub during the quarantine period to drive up revenue through virtual attendance to reduce churn rate and increase renewal• Trained and upskilled new POCs in the client's account on Cvent's product through virtual training sessions, doubt clearing sessions, and by creating training guides and sharing training videos

Gurugram, Haryana, India

• Providing technical support and helping enterprise and high-touch clients manage events.• Producing client deliverables such as training guides, instructions, and custom reports.• Providing design recommendations and helping clients build their event website through Cvent’s inhouse event management tool and site designer.• Helping clients transition to virtual events through livestream sessions within Cvent’s Virtual Attendee Hub.• Providing data driven advice and recommendations to Marketing Managers, Directors and VPs.• Partnering with internal teams such as Sales, Product, Design and Marketing on initiatives that addressed customer needs.

Gurgaon, India

• Technical support for the event management tool for North American/European/ANZ clients.• Overseeing client journey from onboarding to training and issue resolution during the event lifecycle.• Gathering client requirements to improve future releases of the product and documenting feedback in Salesforce CRM tool.• Providing the Account Manager (Sales) with identified opportunities and potential upsell.• Create support documentation as well as incorporate new functionality best practices.

Bachelor Of Technology - Btech, Computer Science Engineering | Specialization In Cyber Security And Forensics

English | Physics | Chemistry | Math | Computer Science