Dexter David Email & Phone Number

Bengaluru, Karnataka, India

• Being the face of Sprinto for the client - regularly interacting to ensure key product updates are shared proactively and the client is successful in their journey with Sprinto
• Owning Pod level OKRs - tracking progress and ensuring planned activities meet the desired outcomes
• Client Onboarding - Onboarding clients onto the Sprinto platform and giving them a top-notch client experience
• Customer Advocacy - Driving client engagement and amplifying brand reputation through G2 reviews, Case Studies, Video testimonials, etc.
• Client Retention and Upsell - Owning a client portfolio and ensuring that other than retaining, the revenue from the given portfolio is also grown
• Mentoring new team members and helping them meet their goals

Bengaluru, Karnataka, India

• Handling a portfolio of 90+ Enterprise and SMB clients on HackerEarth's Assessment and Facecode platforms
• Onboarding new clients, helping them set up their account and ensuring they are fully trained on how to use the product to set them up for success
• Work with various teams like Product, Sales, Engineering etc. to deliver the best experience and share feedback from clients
• Maintain high engagement with the clients to make sure they are using the product and are satisfied with it
• Liaise with the Account Managers and Sales team to retain the accounts
• Cross-selling and upselling to existing clients

Gurugram, Haryana, India

• Dedicated technical system administrator for Cvent’s enterprise clients
• Acting as the client’s single point of contact between various teams including the account team, sales, design, and ecommerce
• Developing and delivering a successful adoption and onboarding plan for new users, basis the client’s business needs
• Making changes to existing account configurations, workflows and templates while also implementing new workflows and configurations
• Devised and executed successful quarterly/yearly engagement plans, and weekly client cadence calls to discuss pain points and find effective ways to automate the client’s manual processes in Cvent
• Handled, analyzed, and resolved technical issues and escalations by engaging and coordinating with cross-functional teams for timely resolution by acting as a support advocate

Gurugram, Haryana, India

• Providing technical support and helping enterprise and high-touch clients manage events.
• Producing client deliverables such as training guides, instructions, and custom reports.
• Providing design recommendations and helping clients build their event website through Cvent’s inhouse event management tool and site designer.
• Helping clients transition to virtual events through livestream sessions within Cvent’s Virtual Attendee Hub.
• Providing data driven advice and recommendations to Marketing Managers, Directors and VPs.
• Partnering with internal teams such as Sales, Product, Design and Marketing on initiatives that addressed customer needs.

Gurgaon, India

• Technical support for the event management tool for North American/European/ANZ clients.
• Overseeing client journey from onboarding to training and issue resolution during the event lifecycle.
• Gathering client requirements to improve future releases of the product and documenting feedback in Salesforce CRM tool.
• Providing the Account Manager (Sales) with identified opportunities and potential upsell.
• Create support documentation as well as incorporate new functionality best practices.

Bachelor Of Technology - Btech, Computer Science Engineering | Specialization In Cyber Security And Forensics

English | Physics | Chemistry | Math | Computer Science