Daniela Garrity Email & Phone Number

Melbourne, VIC, AU

Australia

Docklands, Victoria, Australia

I am responsible for driving the operational success of dynamic order portfolios for large enterprise and government (E&G) customers. I work closely with Macquarie Telecom and Telstra on their MTM migration and Build programs for various Business customers, such as Westpac, CBA, and George Weston Foods.

Docklands, Victoria, Australia

I managed and lead a team of high performing Business Case Managers in an acting capacity for 6 weeks, ensuring the effective daily coordination and handling of business connections to drive a positive experience for Retail Service Providers and Customers. I continue supporting the Business Case Management team as a SME, interlocking with multiple business.

Melbourne CBD, Victoria, Australia

I managed, coached and mentored Case Managers in the Aged Order Elimination Program to handle complex aged orders, assisting with adherence to qualitative and quantitative key performance indicators. I built a high performing team of individuals, setting up new processes and stakeholder relationships for the effective resolution of aged orders. I undertook.

Melbourne, Australia

Accountable for the day-to-day coordination and resolution of complaint and enquiry management within the HFC Service Operations Team. My role focused on coordinating and administering complaints to full resolution and to the satisfaction of all parties. I worked cross functionally with other HFC nbn teams, other Customer Services Teams such as CSC/OSC HFC.

Melbourne CBD, Victoria, Australia

My role was to resolve complex matters that required effective escalation and complaint handling experience via interactions with a large variety of nbn business units and consumers. I was required to evaluate and personally manage complaints which required a higher-level liaison, communication, negotiation, problem solving, critical thinking and.

Reporting directly to the Manager, Dispute Resolution Operations, the role is responsible for the day to day management of a team of Enquiry Officers who handle the TIO's Complaints and Enquries. Provide advice about call handling procedures, the TIO's jurisdiction, complaint resolution procedures and general telecommunications policy.

Melbourne CBD, Victoria, Australia

I was responsible for delivering quality performance, through effective team and individual monitoring and coaching, and through a culture of learning and continuous improvement.

Melbourne CBD, Victoria, Australia

My role was to provide information to consumers about the TIO’s dispute resolution process, the role of the TIO within a co-regulatory environment and industry practices. I was a consumer’s first point of contact and handled enquiries, which included matters that are outside of jurisdiction, and complaints that are referred to the service provider.

Post Graduate Diploma, Human Resources Management And Services

Bachelor Of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General

Graduate Certificate Dispute Resolution