Dennis Glore Email & Phone Number

Augusta, Georgia, United States

• Liaison between multiple internal and external teams during deployment and post go live support.
• Capture, publish and communicate project plans and milestones.
• Establish effective methods for gathering and tracking status from customers and partners.
• Effectively utilize sound business judgment and risk avoidance techniques to coordinate team efforts to solve potential performance issues.
• Own and drive the resolution of escalated performance issues in a fast paced environment.
• Chair roundtables and workgroups to ensure close communication and collaboration with key partners.

Remote

• Act as subject matter expert by formulating recommendations and effective solutions to improve the client’s overall profitability and success though an HCM solution including HR, Time and Attendance, Payroll, Business.
• Assist development team on creation of new products to help meet business growth needs for existing and new clients, including third party interfaces for tasks including benefit and time file processing.
• Develop and maintain online repositories of training and performance support materials accessed by internal and external client groups.
• Interact with the management team and employees to understand business plans, priorities, issues and needs and lead the identification and implementation of learning and performance improvement solutions.
• Identify the non-learning root causes of human and organizational performance issues and make recommendations that will address them.
• Continually enhance methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers.

Remote / Virtual / Home Based

• Analyzed and interpreted requirements for payroll, benefits, human resource policies and procedures.
• Provided a consultative approach to determine the client's requirements.
• Identified and evaluated resources and planed for the client’s utilization throughout the implementation.
• Provided subject matter expertise and support to client contacts and integrating third party vendors regarding payroll, human resources, and benefits during the implementation process.
• Analyzed and verified each client's data integrity, helping enhance the client's usage of products and reporting functionality.
• Effectively managed client interactions in an effort to maintain client retention rates.

Augusta, Georgia Area / Home Based

• Managed and implemented HRIS and HCM solutions for clients, following and in accordance with client expectations and governing agencies.
• Ensured client's satisfaction and retention through timely solution delivery within client-defined timeliness.
• Remained engaged with client throughout implementation, until client is successfully running all agreed upon solutions.
• Interacted/collaborated with third party vendors to insure proper interface processing and data management.
• Exchanged routine information with members of client project team, including priorities, timeliness and issues as they arise.
• Maintained project schedules by managing time lines and making proactive adjustments.

Augusta, Georgia Area

• Promoted programs, products and services with multi-channel strategies.
• Researched, developed, and managed centralized marketing resources for the region and presented recommendations to Marketing leadership.
• Served as a liaison to Care and Field Operations Departments.
• Provided daily status updates of projects, deadlines, and performance to management.
• Managed event logistics, including contracting, venue set up and design, and technical services.
• Assisted in the creation and deployment of promotional items for market specific special events.

Project Management Fundamentals

High School

Bachelor'S Degree, Business Administration And Management, General