Dennis Glore Email & Phone Number

Augusta, Georgia, United States

• Liaison between multiple internal and external teams during deployment and post go live support.• Capture, publish and communicate project plans and milestones.• Establish effective methods for gathering and tracking status from customers and partners.• Effectively utilize sound business judgment and risk avoidance techniques to coordinate team efforts to solve potential performance issues.• Own and drive the resolution of escalated performance issues in a fast paced environment.• Chair roundtables and workgroups to ensure close communication and collaboration with key partners.• Champion and advocate for customers with partners.• Identify trends which may signal the need to update or revise processes or testing approaches.• Pilot new programs and drive continuous improvement initiatives.

Remote

• Act as subject matter expert by formulating recommendations and effective solutions to improve the client’s overall profitability and success though an HCM solution including HR, Time and Attendance, Payroll, Business Analytics, Applicant Tracking, and Scheduling. • Assist development team on creation of new products to help meet business growth needs for existing and new clients, including third party interfaces for tasks including benefit and time file processing. • Develop and maintain online repositories of training and performance support materials accessed by internal and external client groups. • Interact with the management team and employees to understand business plans, priorities, issues and needs and lead the identification and implementation of learning and performance improvement solutions. • Identify the non-learning root causes of human and organizational performance issues and make recommendations that will address them. • Continually enhance methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. • Follow project management methodologies to ensure assigned project tasks meet cost, timeliness and quality requirements. • Supervise and coordinate assigned audits promptly and professionally. • Train, coach and mentor clients on business best practices to ensure successful and continuous labor cost control and external governing agencies audits.

Remote / Virtual / Home Based

• Analyzed and interpreted requirements for payroll, benefits, human resource policies and procedures. • Provided a consultative approach to determine the client's requirements. • Identified and evaluated resources and planed for the client’s utilization throughout the implementation. • Provided subject matter expertise and support to client contacts and integrating third party vendors regarding payroll, human resources, and benefits during the implementation process. • Analyzed and verified each client's data integrity, helping enhance the client's usage of products and reporting functionality. • Effectively managed client interactions in an effort to maintain client retention rates. • Utilized multi-level management skills to prioritize and complete tasks independently or with the required project partners in order to deliver the desired outcome. • Obtained proper required documents, tax requirements, and approvals from local, state and federal agencies. • Applied knowledge of regulations, employment law and tax code to keep operations in compliance. • Generated HRIS and HCM reports detailing various metrics and account information.

Augusta, Georgia Area / Home Based

• Managed and implemented HRIS and HCM solutions for clients, following and in accordance with client expectations and governing agencies. • Ensured client's satisfaction and retention through timely solution delivery within client-defined timeliness. • Remained engaged with client throughout implementation, until client is successfully running all agreed upon solutions. • Interacted/collaborated with third party vendors to insure proper interface processing and data management. • Exchanged routine information with members of client project team, including priorities, timeliness and issues as they arise. • Maintained project schedules by managing time lines and making proactive adjustments. • Implemented a set of comprehensive tracking processes to monitor client project performance from initiation to completion. • Provided outstanding service to clients and third-party vendors to not only maintain but to extend the relationship for future business opportunities. • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Monitored time lines and flagged potential issues to be addressed.

Augusta, Georgia Area

• Promoted programs, products and services with multi-channel strategies. • Researched, developed, and managed centralized marketing resources for the region and presented recommendations to Marketing leadership. • Served as a liaison to Care and Field Operations Departments. • Provided daily status updates of projects, deadlines, and performance to management. • Managed event logistics, including contracting, venue set up and design, and technical services. • Assisted in the creation and deployment of promotional items for market specific special events. • Acted as a point of contact for questions on department communications materials. • Translated business needs into analysis designs providing insight, knowledge, and understanding of customers, products, and industries. • Created reporting to measure success of marketing programs. • Exercised independent judgment and discretion in matters of significance. • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

Project Management Fundamentals

High School

Bachelor'S Degree, Business Administration And Management, General