Maintain and enhance the Splunk Phantom solution within the PwC environment.Work with departments within PwC to identify, develop, and deploy "Playbooks" that automate business workflows.Integrate Phantom with other solutions with the environment including other automation, SIEM, and detection and response tools.Investigate existing processes to identify additional automation or orchestration that may be achieved with Phantom or other orchestration tools within the environment.Develop metrics to track process automation success and cost savings.

Planned, architected, and implemented the Splunk Phantom solution within the PwC environment.Work with departments within PwC to identify, develop and deploy "Playbooks" that automate their workflows.Integrated Phantom with other solutions with the environment including ServiceNow.Look for additional automation or orchestration that may be achieved with Phantom or other orchestration tools within the environment.

Manage the strategic vision for IT infrastructure and security for a $15M company.Found monetary savings of 10% and improved employee processes by managing the corporate IT budget and associated IT purchases.Improved corporate communications by evaluating and deploying new solutions such as Slack.Build, manage and deploy a new product solution using cloud-based technologies (AWS) based on a mix of off-the-shelf solutions and custom developed code.Collaborate with other departments to define and build services offerings to complement product offerings that grew customer engagement and company revenue.Provided project management support for both out-sourced service offerings and product development efforts.Built and deployed two helpdesk implementations utilizing Zendesk facilitating better customer engagement and self-service.Identified and deployed standard security solutions including two-factor authentication (2FA) for employee systems and SSL for public facing websites sites.Manage and administer production and development servers running Centos Linux with cPanel at our managed hosted provider.

Manage a team of Practice Managers whom work with the Sales team to highlight and scope professional services opportunities. Provide guidance to the practice managers and Sales on how to promote and position services. Develop new services offerings. Manage the Project Management team (PMO) responsible for managing services delivery to our clients. The PMO is responsible for developing project management collateral to standardize our services offerings and provide consistent results.

Engaged with the Sales team and prospective Clients to highlight the value of Professional Services. Negotiate engagement activities related to a professional services engagements and the associated Statement of Work. Work to identify and develop professional services offerings that would provide transactional opportunities for the professional services group. Manage the other Practice Managers and provide deal guidance. For training managed both the curriculum developers and the training offerings. Developed a new line of eLearning for our primary training offering.

Engaged with the Sales team and prospective Clients to highlight the value of Professional Services. Negotiate engagement activities related to a professional services engagements and the associated Statement of Work. Communicate with the Sales team on the current status of professional services opportunities and assist sales in closing the opportunities as needed. Work to identify and develop professional services offerings that would provide transactional opportunities for the professional services group.

Work with both Sales and the customers to define and negotiate the engagement activities related to a professional services engagements targeting 8M in booked opportunities for the fiscal year. Assist with the development and delivery of the statement of work (SOW) that dictates what activities will be performed during an engagement. Communicate with the Sales team on the current status of professional services opportunities and assist sales in closing the opportunities as needed. Work to identify and develop professional services offerings that would provide transactional opportunities for the professional services group.

Collaborate with Altiris sales to gauge and propose professional services for Altiris customers. Engage directly with customers to negotiate business terms related to professional services. Work with the customer to ensure that their engagement activities are clearly defined and suggest additional activities/services that would be of value to the customer. Develop and produce the statement of work (SOW) that dictates what activities will be performed during an engagement and deliver it to the customers. Communicate with the Sales team on the current status of professional services opportunities and engage sales to assist in closing the opportunities as needed. Manage the professional services opportunity from the point that consulting is engaged till the professional services engagement is completed. Additionally, for selected engagements, act as the engagement Project Manager and ensure that the project proceeds in an acceptable manner. This includes managing customer/Altiris communications, managing project risk and documentation and also administrating engagement scheduling. Resolve any customer satisfaction issues related to professional services and negotiate an acceptable resolution for both the customer and Altiris. For the last 18 months concentrated on the small and medium business segment with the responsibility of growing and streamlining the business, resulting in 2.1M in professional services bookings for the last fiscal year.

Partner with Altiris customers to design, architect and implement Altiris solutions within their environments. Analyze existing customers’ environments for the Altiris Support and Consulting organizations and provide feedback to both Altiris and customers about the results. Develop and deliver customized training to clients on Altiris CMS Solution. Scope engagements and produce statement of works (SOWs) that are used by Altiris Consulting and partners. Assist in the development of documentation or materials used for best practice initiatives within the Consulting organization. Other noteworthy projects include the following:• Assist the Sales organization with the development of a new potential offering with IBM.• Help develop a new consulting offering (Quickstarts) and support the subsequent refinements to the offering.• Assist Area Services Managers (ASM) with business development opportunities.• Perform multiple customer engagements involving various solutions from the Altiris CMS suite.

While part of the support organization, the Solution Services Lead provides multiple client support services to Novell as a whole. SSL’s are responsible for providing support during emergency client situations, provide supportability reviews of client environments, deliver training and handle consulting engagements as needed. Furthermore SSL’s provide feedback to engineering on specific issues found on client site and provide enhancement suggestions for products going forward. Also responsible for being a subject matter expert and providing best practices development and dissemination for Novell as a whole. As an SSL had the responsibility for helping develop further support offerings and provide suggestions for modifying current offerings. Also achieved the following:• Presented at Novell Brainshare 2004 on LDAP and Novel Linux Services 1.0. • Worked with Solutions Development team to develop documentation around migration principals for Novell Linux Services 1.0• Worked on various consulting opportunities involving Novell’s metadirectory technologies (eDirectory, Dirxml 1.1a, Identity Manager 2.0 and Password Synchronization).

Provide support to contract customers who have implemented Novell secure identity management (SIM) solutions. This includes Novell’s eDirectory, DirXML, Novell Portal Services, and iChain product lines. The support engineer is responsible for providing 24x7 support as well helping to encourage positive customer relations. The support engineer is also responsible for acting as a liaison between Novell’s engineering teams and the customer when complicated problems arise.

Assigned to North Carolina’s Department of Health and Human Services (DHHS).Examine existing networking environment and provide information on improvements that will increase efficiency with the existing workforce. Investigate ways to automate existing tasks. Look for ways to promote the use of directory services within the DHHS infrastructure. Work with the DHHS Networking Services team to accomplish the following: • Support the existing Novell environment consisting of various versions of Netware (4.x and 5.x) and Novell Directory Services (NDS versions 6.x, 7.x and 8.x). • Provide support for remote dialup technologies such as RADIUS and Citrix terminal services (MetaFrame). • Deploy and support Novell Zenworks for Desktops (version 3.2). • Support servers running Novell Cluster Services, which provide primary file services for the DIRM department.• Provide assistance to LAN administrators performing upgrades to their environments.• Write documentation as needed on tasks, recommendations or experiences to capture knowledge gained for the department.

Novell, Inc.Consultant – 10/99 to 11/01Provide business solutions to clients leveraging directory technologies. Other work responsibilities include effectively communicating with the client throughout project implementation; writing statements of work, which define the scope, resources and time necessary for project initiation and implementation; teaching of the technologies used in a solution or to satisfy a client’s inquires. Worked on team and individual assignments. Projects implemented have included:• Designed and initiated portal solutions based upon Novell’s Portal Services technology. Proficient in web technologies, XML, XSLT, LDAP and directory technologies. Basic understanding of HTML and Javascript. Successful solutions required a solid understanding of the client’s goals for the portal.• Designed and implemented meta-directory solutions based upon Novell’s DirXML technology. Have experience performing business process discovery, data integrity checking and data scrubbing. Solid understanding of utilizing meta-directories to augment the client’s business processes. Knowledge of directories, XML and XSLT required for successful implementations.• Architected and designed demonstrations of Novell solutions for clients based on information provided by the client. Worked within a limited timeframe to integrate multiple products to demonstrate various aspects of Novell technology. Required an understanding of the client’s environment, as well as listening to the client to design solutions that the client would be interested in implementing.• Designed custom directory solutions utilizing Lightweight Directory Access Protocol (LDAP). Comfortable with integrating applications with an LDAP supported directory including how to achieve authentication and authorization via LDAP. By using LDAP, multiple applications are able to use a central directory for information and authentication.