Experienced business intelligence and analytics-focused executive, David McLaurin has 15+ years in utilizing business acumen, customer focus and future thinking to succeed in supporting many teams and channels.David currently serves as the Sr Manager of Business Intelligence for the CXSO - Sales Order Support department. In this role, David is responsible for managing all tools, websites, reporting, forecasting, budgets, scorecards, and process improvements. David also supports 2 Specialist 4's, 1 Specialist 3, and 1 Specialist 2.David has previously supported as an interim Manager for the Channel Support Coordinator 3 - Back office teams Consisting of leaders and employees working tickets and real-time chat requests.David’s success at the development and implantation of new systems, processes, and forward-thinking is a product of always wanting to know how and why things work. As a 4th generation mechanic, he starts with root cause analysis and works backwards through issues. Understanding the cause and downstream impacts. Insights:🔵 🔴 🟢 🟡