David Smith Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

We specialize in IT solutions for small business in Calgary, Alberta, and the surrounding area. Our tailored solutions work for companies, groups and non-profit organizations of all shapes and sizes, in sectors like oil and gas, agriculture, financial services and construction.TWT Group uses a managed services approach to IT solutions. We focus on the.

Calgary, Canada Area

• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to external customers.
• Trained employees across multiple companies/departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
• Implemented an Exchange 2010 and decommissioned Exchange 2007
• Support for end users with computer… Show more
• Support for end users with computer related problems
• Setup, maintenance, diagnosing and troubleshooting of PC’s, servers, printers/scanners, antivirus, MS OS XP/7/8/10, wireless outdoor networking, wireless access points (indoor internet/network), private DSL and fiber

Aldersyde, Alberta

• Developed and implemented company computer policies and procedures.
• Developed and implemented a Disaster Recovery Plan using Acrserve D2D
• Installed, configured and administered Hyper-V hosting Microsoft Server 2012 MS Exchange 2013
• Provide Technical support for resolution of hardware and software issues
• Provide maintenance of data files and monitoring of system configuration
• Troubleshoot and maintain user accounts, group policies and DNS server in Active Directory… Show more

Calgary

• Bantrel
• Packaging software for Windows 7 upgrade using Flexera AdminStudioStrategic Group
• Lead a team of two technical support staff to provide desktop, server and network services to all sites, across multiple systems including 71 remote sites and 350 users.
• Responsible for management of all IT purchases, vendor and contractor relations.
• Planned, implemented and managed the DoubleTake Disaster Recovery Plan Site
• Created corporate Service Level Agreement

Calgary, Canada Area

• Developed and implemented company computer policies and procedures.
• Responsible for departmental budget.
• Coordinated standardization of Microsoft and Linux operating software.
• Developed plan for installation and operation of MS 2003 Server, MS Exchange 2007 Server, MS SQL 2005, Blackberry Enterprise Express Server.
• Maintained Linux Red Hat 9 Server, SUSE 9 SGI Server, IRIX 6.5 Server
• Initiated and implemented a Disaster Recovery Plan, utilizing existing… Show more

Calgary

• Coordinated and managed all Western Canadian locations information technology requirements
• Acted as representative for the Western Canadian locations with corporate IT, participated in corporate IT decisions, projects, and directions.
• Installed, supported and enforced hardware and software standards.
• Coordinate support for communications systems (phone, satellite, internet, etc.).
• Coordinated with remote IT vendors as needed to support remote areas
• Assisted… Show more

• Documentation and statistical analysis to ensure resolutions were met.
• Developed and implemented operational efficiencies and improvements.
• Analyzed and implemented a printer solution to streamline the printer environment from 23 units to 3 units utilizing the HP 5si, Canon 55 and Ricoh 650, all running on Netware 6.5 & Windows 2003 Server.
• Developed and deployed into a production environment (full project life cycle) in-house purchasing system. I
• Initiated TRACK-IT… Show more
• Initiated TRACK-IT (help desk, asset management, and inventory/LAN auditing) for infrastructure problem escalation.

• Provided outsourcing services in the desktop support for Greyhound Canada, Suncor Energy, and CP Railway.
• Gathered user/business requirements, generated business models and use case analysis. Conducted individual and group (JAD) sessions with business and technical units.
• Maintained Service Level Agreements (SLA).
• Ensured problem detail and status was communicated to all appropriate parties, including group and individual users, technical resources and management.… Show more
• Ensured problem detail and status was communicated to all appropriate parties, including group and individual users, technical resources and management.
• 2nd and 3rd level support on the AS/400.