We specialize in IT solutions for small business in Calgary, Alberta, and the surrounding area. Our tailored solutions work for companies, groups and non-profit organizations of all shapes and sizes, in sectors like oil and gas, agriculture, financial services and construction.TWT Group uses a managed services approach to IT solutions. We focus on the systems while you focus on what’s most important — your business. Our seamless solutions and consistent support give you the peace of… Show more We specialize in IT solutions for small business in Calgary, Alberta, and the surrounding area. Our tailored solutions work for companies, groups and non-profit organizations of all shapes and sizes, in sectors like oil and gas, agriculture, financial services and construction.TWT Group uses a managed services approach to IT solutions. We focus on the systems while you focus on what’s most important — your business. Our seamless solutions and consistent support give you the peace of mind you crave.As your partner, we assess your needs, help you choose the best hardware and software, and guide you through the implementation phase. We monitor your systems 24/7 and anticipate problems before you’ve even had time to pick up the phone. Show less

• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to external customers.• Trained employees across multiple companies/departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Implemented an Exchange 2010 and decommissioned Exchange 2007• Support for end users with computer… Show more • Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to external customers.• Trained employees across multiple companies/departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.• Implemented an Exchange 2010 and decommissioned Exchange 2007• Support for end users with computer related problems• Setup, maintenance, diagnosing and troubleshooting of PC’s, servers, printers/scanners, antivirus, MS OS XP/7/8/10, wireless outdoor networking, wireless access points (indoor internet/network), private DSL and fiber• Working knowledge of Dell/HP Hardware, Window (2003/08/12), Microsoft Hyper-V virtual servers, LAN, Hubs, HP/Cisco Switches, and SonicWall/Fortinet Firewall Show less

• Developed and implemented company computer policies and procedures. • Developed and implemented a Disaster Recovery Plan using Acrserve D2D• Installed, configured and administered Hyper-V hosting Microsoft Server 2012 MS Exchange 2013• Provide Technical support for resolution of hardware and software issues • Provide maintenance of data files and monitoring of system configuration • Troubleshoot and maintain user accounts, group policies and DNS server in Active Directory… Show more • Developed and implemented company computer policies and procedures. • Developed and implemented a Disaster Recovery Plan using Acrserve D2D• Installed, configured and administered Hyper-V hosting Microsoft Server 2012 MS Exchange 2013• Provide Technical support for resolution of hardware and software issues • Provide maintenance of data files and monitoring of system configuration • Troubleshoot and maintain user accounts, group policies and DNS server in Active Directory 2003/2008/2012 • Maintain, Analyze, troubleshoot and repair computer systems. Hardware and peripherals • Performed Hardware refreshes and XP and windows 7 deployment • Technical knowledge of window servers, LAN, Hubs, Cisco Switches, and SonicWall Firewall Show less

Bantrel • Packaging software for Windows 7 upgrade using Flexera AdminStudioStrategic Group • Lead a team of two technical support staff to provide desktop, server and network services to all sites, across multiple systems including 71 remote sites and 350 users. • Responsible for management of all IT purchases, vendor and contractor relations.• Planned, implemented and managed the DoubleTake Disaster Recovery Plan Site• Created corporate Service Level Agreement•… Show more Bantrel • Packaging software for Windows 7 upgrade using Flexera AdminStudioStrategic Group • Lead a team of two technical support staff to provide desktop, server and network services to all sites, across multiple systems including 71 remote sites and 350 users. • Responsible for management of all IT purchases, vendor and contractor relations.• Planned, implemented and managed the DoubleTake Disaster Recovery Plan Site• Created corporate Service Level Agreement• Managed helpdesk tickets and escalations; decreased resolution time leading to increased client satisfaction• Maintained desktop lifecycle and inventory management. • Supported Printer management, Blackberry Server/Support, iPhones and iPads.Suncor • Discovery of applications in the Suncor environment, validation of Windows 7 complianceEnbridgeLead on various projects for CorpIT • Consolidation of Domain Names throughout the Corporation• Performed various reports via SCCM• Calgary Deployment of Windows 7 and Office 2010• Proof of concept for newly requested software solutions• Analysis, coordination of architecture setup & software setup (implementations)• Troubleshooting / Adhoc Service Requests / Remedy Tickets• Liaise with vendors on supported applications• Change Management activities in support of application Show less

• Developed and implemented company computer policies and procedures. • Responsible for departmental budget. • Coordinated standardization of Microsoft and Linux operating software. • Developed plan for installation and operation of MS 2003 Server, MS Exchange 2007 Server, MS SQL 2005, Blackberry Enterprise Express Server. • Maintained Linux Red Hat 9 Server, SUSE 9 SGI Server, IRIX 6.5 Server• Initiated and implemented a Disaster Recovery Plan, utilizing existing… Show more • Developed and implemented company computer policies and procedures. • Responsible for departmental budget. • Coordinated standardization of Microsoft and Linux operating software. • Developed plan for installation and operation of MS 2003 Server, MS Exchange 2007 Server, MS SQL 2005, Blackberry Enterprise Express Server. • Maintained Linux Red Hat 9 Server, SUSE 9 SGI Server, IRIX 6.5 Server• Initiated and implemented a Disaster Recovery Plan, utilizing existing equipment, to the cost of $0 to the company• Consistently recognized for delivering outstanding customer service, staff training/development programs, and team building with frequent acknowledgements from senior management• Led various technical initiatives that included cost benefit analyses, vendor selection, contract negotiations, project management and technical involvement. Increased bandwidth by 50% and network efficiency without increasing cost, reduced storage waste by 30% and increased system uptime to 99.8% Show less

• Coordinated and managed all Western Canadian locations information technology requirements• Acted as representative for the Western Canadian locations with corporate IT, participated in corporate IT decisions, projects, and directions. • Installed, supported and enforced hardware and software standards. • Coordinate support for communications systems (phone, satellite, internet, etc.). • Coordinated with remote IT vendors as needed to support remote areas• Assisted… Show more • Coordinated and managed all Western Canadian locations information technology requirements• Acted as representative for the Western Canadian locations with corporate IT, participated in corporate IT decisions, projects, and directions. • Installed, supported and enforced hardware and software standards. • Coordinate support for communications systems (phone, satellite, internet, etc.). • Coordinated with remote IT vendors as needed to support remote areas• Assisted corporate area IT focal points with IT systems related issues• Travel to supported areas 10-20%• Provided written and oral status reports for area managers, and corporate managers Show less

• Documentation and statistical analysis to ensure resolutions were met. • Developed and implemented operational efficiencies and improvements. • Analyzed and implemented a printer solution to streamline the printer environment from 23 units to 3 units utilizing the HP 5si, Canon 55 and Ricoh 650, all running on Netware 6.5 & Windows 2003 Server. • Developed and deployed into a production environment (full project life cycle) in-house purchasing system. I• Initiated TRACK-IT… Show more • Documentation and statistical analysis to ensure resolutions were met. • Developed and implemented operational efficiencies and improvements. • Analyzed and implemented a printer solution to streamline the printer environment from 23 units to 3 units utilizing the HP 5si, Canon 55 and Ricoh 650, all running on Netware 6.5 & Windows 2003 Server. • Developed and deployed into a production environment (full project life cycle) in-house purchasing system. I• Initiated TRACK-IT (help desk, asset management, and inventory/LAN auditing) for infrastructure problem escalation. • Provided technical/desktop support of MS Windows, MS Office, Client Access & VPN products to users in Edmonton.• Developed, installed and maintained standards for PC operating system configurations and Macintosh G4.• Coordinated the supply and maintenance of PC hardware (desktops, laptops and printers) with outside vendors, and maintained an up-to-date inventory• Ensured problem detail and status was communicated to all appropriate parties, including group and individual users, technical resources and management.• Created training materials and conducted group training on new products on the AS/400, Microsoft Office and Novell GroupWise.• Performed routine queries and program upgrades on the AS/400 & MS SQL.• Maintained 3 networks ( Windows 2003 Server, SQL Server 2000, Netware 6.5)• Performed system rollouts/upgrades.• Managed the Security at Norampac• Managed the cell phones and land lines Show less

• Provided outsourcing services in the desktop support for Greyhound Canada, Suncor Energy, and CP Railway. • Gathered user/business requirements, generated business models and use case analysis. Conducted individual and group (JAD) sessions with business and technical units. • Maintained Service Level Agreements (SLA). • Ensured problem detail and status was communicated to all appropriate parties, including group and individual users, technical resources and management.… Show more • Provided outsourcing services in the desktop support for Greyhound Canada, Suncor Energy, and CP Railway. • Gathered user/business requirements, generated business models and use case analysis. Conducted individual and group (JAD) sessions with business and technical units. • Maintained Service Level Agreements (SLA). • Ensured problem detail and status was communicated to all appropriate parties, including group and individual users, technical resources and management. • 2nd and 3rd level support on the AS/400. • Turned an ad-hoc group of 7 technical support individuals into a formal IT department responsible for managing the IT Infrastructure and end-user support. • Created processes and procedures that measurably reduced by 30% the solution times of service requests for over 500 users Show less