David Guerrero Email & Phone Number

Mckinney, Texas, United States

Assisting Clients with selling and buying residential properties.

Allen, Tx

Directly manage 10 employees in a fast paced, production environment. Work directly with Customers to develop statement-printing solutions. Lead technical and analytical SME; troubleshooting issues with in-house print system applications. Work with SQL commands/tables and iSeries/AS400 platform. Create complex Excel Workbooks using macros, VLOOKUP's, and Pivot Tables to streamline processes. Perform routine quality, analytical, and audit reviews of Customer information and create reports for Senior Management. Created inventory management system in Excel to track incoming/outgoing supplies and to prompt supply replenish orders when levels fall below assigned volumes. Conduct interviews and hire new employees. Perform on-board orientation sessions for newly hired employees. Perform yearly department budgeting and forecasting reports. Perform coaching sessions with employees and write yearly performance reviews. Develop policies and procedures aimed at improving processes.

Dallas, Tx

Managed 85 employees within Item Processing with assistance from 4 direct reporting managers. Responsibilities included change management, Senior Level Management reporting, protection of customer information through knowledge/practice of Bank Secrecy Act and OFAC and ensuring staff participation through routine meetings and yearly CBT requirements. Human Resources management, coaching employees, writing yearly performance reviews, forecasting volumes and preparing yearly budgets for Senior Management review. Learned and applied Kaizen, Lean, and Six Sigma practices to identify cost cutting and timesaving opportunities as well as to improve overall quality and productivity. Participated in various projects aimed at consolidating processes/departments in the capacity of Project Manager. Management Trainee Candidate in 1997. Multiple awards for Lowest Turnover % at Costa Mesa Proof Center, Las Vegas Proof Center, Arizona IP Center, and Dallas IP Center. Received Company Relocation Packages on 4 separate occasions.

Las Vegas, Nevada Area

Responsible for 2nd shift Proof and Check Operations with a staff of 80 employees, including two direct reporting managers. Responsibilities included enforcing unit policies and procedures, meeting daily service level agreements, preparing daily, weekly, and monthly management reports, monitoring day-to-day operaitons, creating and overseeing yearly budget, setting and monitoring quality and production goals, and continually look for ways to improve the process. Conduct daily status meetings and mandatory staff meetings. Accomplishments: * Implemented Natural Work Teams, Six Sigma, LEAN, and Kaizen concepts into practice which helped streamline processes, increased productivity, reduced operational costs and errors, and improved overall quality of service.* In 2000, Nevada Proof was the first site nationwide to employ cross-training and job sharing across business lines which benefitted both Nevada Proof and Nevada ATM Services.* Year-after-year, Nevada Proof and Check Operations were leaders in lowest turnover rates nationwide.

Las Vegas, Nevada Area

Responsible for 1st, 2nd, and 3rd shift Retail and Wholesale Lockbox Operations with a staff of 68 associates. Responsibilities included enforcing unit policies and procedures, meeting daily service level agreements, preparing monthly management reports, monitoring day-to-day operations, creating and overseeing yearly volume forecast and budget, setting and monitoring quality and production goals, and continually look for ways to improve the process. Conduct daily and mandatory staff meetings.Major Accomplishments:* Took over 18 Code Red Lockbox Customers (Customers ready to terminate their business relationship with Bank of America) and quickly managed all troubled accounts to "Green Code" status; retaining the business and improving customer relationships. Turnaround was due to identifying causes of errors and coming up with working solutions to reduce/eliminate errors.* Implemented changes in the Payment Process Verification stage that resulted in a 98% reduction in errors. This change allowed us to eliminate an entire department created to handle errors and damage control.* Setup regular face-to-face meetings with our Lockbox customers to discuss ways we could better serve them and cross sell other Lockbox services to continally grow the business.