Dharmender Kumar Email and Phone Number
I have 16 years of hospitality industry Experienced in QSR, food catering, and Restaurant Operations Management, Sales and Team Development. Proven record of leading diverse teams of professionals to new levels of success. Has the ability to work well under pressure. Have good knowledge of MS Office with excellent communication & interpersonal skills for interacting effectively at all levels. Core Competencies : Team building | Training, mentoring staff Customer relationship management
Gupta Hospitality Services Pvt. Ltd.
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Head Of OperationsGupta Hospitality Services Pvt. Ltd. May 2024 - PresentGurugram, Haryana, India -
Operations ManagerIntegral Food Services Qatar Jul 2019 - Dec 2023Doha, QatarJob responsibilities Handled KIDS KANTEEN (20 school locations) and CAFÉ ANAAZ (16 corporate locations) of Integral Food Service, managing per day revenue 68000 QR, almost 2 million sales in a month form the two brands, Handled FIFA ARAB CUP 2021 as VENUE manager at AL THUMAMA Stadium, from 30 Nov to 18 dec 2021 Handled 6 corporate catering and 7000 man-days catering for COVID -19 project, managing the staff of 144 staff included (kitchen/ service/ packing/delivery / general cleaning) with driver logistic planning. Managed the kitchen staff, including staff scheduling and training, inventory control, operating schedules, quality control, working with vendors to ensure proper staffing level for each shift Responsible for ensuring to fulfil the requirement of MOPH Qatar for maintain standard for school business. Identified opportunities for growth through customer demand and product development. Acted as an expert within the company. Provided direct oversight to the operations team and other members of the catering team regarding operational issues. Managed food safety, quality control and quality assurance of food in all caterers’ facilities. Coordinated with other departments to ensure a safe, clean and hygienic environment for caterers and staff members. Enforced safety and sanitation standards. Designed menu based on food cost and generate revenue to achieve budgetary and objective goals. Responsible to work actively to ensure the company meets financial and operational goals. Implements measurable appraisal process and ensures that supervisors are developing their own staff according to operational needs/ standards Develop staff schedules and trained over 150 frontline employees, ensuring guest had an exceptional experience. Responsible to control costing and inventory and waste management. Responsible for managing transport and logistic for staff and food transport to schools.
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Area ManagerDunkin' Brands Oct 2016 - Jul 2018KsaJob Responsibilities: Handling of 12 stores of Dunkin donuts, Retail Shop showcasing healthy fried products and also the Cafe. Managing a team of 84 staffs and to develop, manage as well Generating a revenue of SAR 2,160,000/- monthly, out of which contribution towards the gross profit is 15 % Responsible for ensuring that brand values, concept, culture and philosophy is followed in the outlet of the brand Responsible for training and validating managers and staff for the brand Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management Responsible to work actively to ensure that the company meets financial and operational goals. Responsible for staff development, marketing and visual appearance for assigned units. Actively contributes to development of business initiatives relevant to brand projects. Accountable for overall operation and financial contribution of particular area. Implements measurable appraisal process and ensures that Supervisors are developing their own staff according to operational needs/standards. Keep abreast of competitor activity. Responsible to meet or exceed budgeted sales and P&L performance by ensuring cost effectiveness. Established restaurant business plan by surveying restaurant demand, conferring with people in the community. Identifying and evaluating competitors, preparing marketing, and sales projections, analyses, and estimates. Attracts patrons by developing and implementing marketing evaluating program results, identifying and tracking changing demands. Controls inventory by meeting with manager; reviewing and evaluating usage reports, analysing variances, taking corrective actions. Maintains operations by standard operating procedures; productivity, quality, and service standards; determining and implementing system improvements. -
Area ManagerCafe Coffee Day Jan 2010 - Sep 2016New Delhi, Delhi, IndiaJob Responsibilities: Managing the day-to-day operations of Multi site restaurants i.e., 7 stores of the company in DELHI (INDIA). Managing a team of 58 staffs and to develop, manage as well as keep them motivated to deliver above from the expectations Managing a Daily sale of INR 320,000/- with a client size of 1750 guests daily delivery orders to the outlets Generating a revenue of INR 9,600,000/- monthly. Execute Induction & Orientation Training process To train, develop, manage and motivate the team Managing performance of the team Conduct Employee Performance Appraisals to review employees past performance and particular emphasis on areas for development Identify and implement succession planning and internal promotion for key positions/candidates in the department in conjunction with training department. And supervise On-Boarding Programs for new employees to make sure they understand the standards, policies and procedures of the department Responsible for motivation of the sub-ordinates and the team (thereby indirectly affecting on the sales) Ensure table visits are done to get customers feedbacks as well as ensure service and product quality is maintained as per the standards Taking care of customer complaints and answering their queries regarding service, products, restaurant and Company Staff Management Ensure Stock Taking and Stock Control Embraces the challenge to trail, monitor and manage new product lines Manages compliance with company procedures and ensures Health and Safety standards are maintained Effective handling of regular clientele Ensure that the standards and quality set by the company are applied throughout the operation of the restaurant Ensure the sales target set by the company is achieving Inventory Management and in store filling as per par levels Ensure compliance with all applicable hospitality laws Ensure guest driven culture and exhibit customer enthusiasm -
Associate ManagerDomino'S Jul 2008 - Jul 2009IndiaJob Responsibilities: Looking after cash and preparing end of day sales report Focus towards target achievement & customer satisfaction Training the team Taking care of inventory check and stock take periodically Looking after the training & Food & Beverage quality standards Dealing with the food & other material vendors Focusing towards customer’s delight Preparing the daily reports, month end reports Preparing of P/L sheet & Food cost control Staff training and motivation. -
Management InternHotel Le Méridien Jul 2007 - Jun 2008Jaipur, Rajasthan, IndiaJob Responsibilities: Ensure the sales target set by the company is achieving Inventory Management and in store filling in positive ratio Ensure the qualities standards through continuous supervision and training Execution of company promo and continuous local tie ups In store training & staff handling to ensure smooth operation Ensure customer satisfaction is always high by following standards Preparing the daily reports, month end reports Looking after cash and preparing end of day sales report Focus towards target achievement & customer satisfaction Preparing of P/L sheet & Food cost control Staff training & motivation
Dharmender Kumar Education Details
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Highfield QualificationsDistinction -
Enertech Safety Training CenterFire Warden / Marshal Training -
Enertech Safety Training CenterBasic First Aid & Cpr -
Hamad International Airport QatarAirside Saftey Awareness Training -
Dictintions -
Ideal Informative Management School AgraHotel And Tourism Management -
English. Hindi. History, Civics, Geography
Frequently Asked Questions about Dharmender Kumar
What company does Dharmender Kumar work for?
Dharmender Kumar works for Gupta Hospitality Services Pvt. Ltd.
What is Dharmender Kumar's role at the current company?
Dharmender Kumar's current role is Head of Operations at Gupta Hospitality Services PVT LTD, 16 years of hospitality experience, with Integral food service QATAR, Dunkin Donuts KSA, Café coffee day INDIA, Dominos Pizza INDIA, Hotel Le meridian INDIA..
What schools did Dharmender Kumar attend?
Dharmender Kumar attended Highfield Qualifications, Enertech Safety Training Center, Enertech Safety Training Center, Hamad International Airport Qatar, Hemwati Nandan Bahuguna Garhwal University, Ideal Informative Management School Agra, Kendriya Vidyalaya.
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