Dharmender Kumar Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

Doha, Qatar

Job responsibilities Handled KIDS KANTEEN (20 school locations) and CAFÉ ANAAZ (16 corporate locations) of Integral Food Service, managing per day revenue 68000 QR, almost 2 million sales in a month form the two brands,  Handled FIFA ARAB CUP 2021 as VENUE manager at AL THUMAMA Stadium, from 30 Nov to 18 dec 2021 Handled 6 corporate catering and 7000 man-days catering for COVID -19 project, managing the staff of 144 staff included (kitchen/ service/ packing/delivery / general cleaning) with driver logistic planning. Managed the kitchen staff, including staff scheduling and training, inventory control, operating schedules, quality control, working with vendors to ensure proper staffing level for each shift Responsible for ensuring to fulfil the requirement of MOPH Qatar for maintain standard for school business. Identified opportunities for growth through customer demand and product development. Acted as an expert within the company. Provided direct oversight to the operations team and other members of the catering team regarding operational issues. Managed food safety, quality control and quality assurance of food in all caterers’ facilities. Coordinated with other departments to ensure a safe, clean and hygienic environment for caterers and staff members. Enforced safety and sanitation standards. Designed menu based on food cost and generate revenue to achieve budgetary and objective goals. Responsible to work actively to ensure the company meets financial and operational goals. Implements measurable appraisal process and ensures that supervisors are developing their own staff according to operational needs/ standards Develop staff schedules and trained over 150 frontline employees, ensuring guest had an exceptional experience. Responsible to control costing and inventory and waste management. Responsible for managing transport and logistic for staff and food transport to schools.

Ksa

Job Responsibilities: Handling of 12 stores of Dunkin donuts, Retail Shop showcasing healthy fried products and also the Cafe. Managing a team of 84 staffs and to develop, manage as well Generating a revenue of SAR 2,160,000/- monthly, out of which contribution towards the gross profit is 15 % Responsible for ensuring that brand values, concept, culture and philosophy is followed in the outlet of the brand Responsible for training and validating managers and staff for the brand Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management Responsible to work actively to ensure that the company meets financial and operational goals. Responsible for staff development, marketing and visual appearance for assigned units. Actively contributes to development of business initiatives relevant to brand projects. Accountable for overall operation and financial contribution of particular area. Implements measurable appraisal process and ensures that Supervisors are developing their own staff according to operational needs/standards. Keep abreast of competitor activity. Responsible to meet or exceed budgeted sales and P&L performance by ensuring cost effectiveness. Established restaurant business plan by surveying restaurant demand, conferring with people in the community. Identifying and evaluating competitors, preparing marketing, and sales projections, analyses, and estimates. Attracts patrons by developing and implementing marketing evaluating program results, identifying and tracking changing demands. Controls inventory by meeting with manager; reviewing and evaluating usage reports, analysing variances, taking corrective actions. Maintains operations by standard operating procedures; productivity, quality, and service standards; determining and implementing system improvements.

New Delhi, Delhi, India

Job Responsibilities: Managing the day-to-day operations of Multi site restaurants i.e., 7 stores of the company in DELHI (INDIA). Managing a team of 58 staffs and to develop, manage as well as keep them motivated to deliver above from the expectations Managing a Daily sale of INR 320,000/- with a client size of 1750 guests daily delivery orders to the outlets Generating a revenue of INR 9,600,000/- monthly. Execute Induction & Orientation Training process To train, develop, manage and motivate the team Managing performance of the team Conduct Employee Performance Appraisals to review employees past performance and particular emphasis on areas for development Identify and implement succession planning and internal promotion for key positions/candidates in the department in conjunction with training department. And supervise On-Boarding Programs for new employees to make sure they understand the standards, policies and procedures of the department Responsible for motivation of the sub-ordinates and the team (thereby indirectly affecting on the sales) Ensure table visits are done to get customers feedbacks as well as ensure service and product quality is maintained as per the standards Taking care of customer complaints and answering their queries regarding service, products, restaurant and Company Staff Management Ensure Stock Taking and Stock Control Embraces the challenge to trail, monitor and manage new product lines Manages compliance with company procedures and ensures Health and Safety standards are maintained  Effective handling of regular clientele Ensure that the standards and quality set by the company are applied throughout the operation of the restaurant Ensure the sales target set by the company is achieving Inventory Management and in store filling as per par levels Ensure compliance with all applicable hospitality laws Ensure guest driven culture and exhibit customer enthusiasm

India

Job Responsibilities: Looking after cash and preparing end of day sales report Focus towards target achievement & customer satisfaction Training the team Taking care of inventory check and stock take periodically Looking after the training & Food & Beverage quality standards Dealing with the food & other material vendors Focusing towards customer’s delight Preparing the daily reports, month end reports Preparing of P/L sheet & Food cost control Staff training and motivation.

Jaipur, Rajasthan, India

Job Responsibilities: Ensure the sales target set by the company is achieving Inventory Management and in store filling in positive ratio Ensure the qualities standards through continuous supervision and training Execution of company promo and continuous local tie ups In store training & staff handling to ensure smooth operation Ensure customer satisfaction is always high by following standards  Preparing the daily reports, month end reports Looking after cash and preparing end of day sales report Focus towards target achievement & customer satisfaction Preparing of P/L sheet & Food cost control Staff training & motivation

Certificate, Haccp Level - 3, Distinction

Certified Id No- HAC8034268

Certificate, Fire Warden / Marshal Training

security number – 1111022L5752

Certificate, Basic First Aid & Cpr

security number – 1041022L5390

Certificate, Airside Saftey Awareness Training

Bachelor'S Degree, Hotel And Catering Management, Dictintions

Diploma Of Education, Hotel And Tourism Management

Intermediate, English. Hindi. History, Civics, Geography