Dharmesh Mistry Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

KEY POSITION OBJECTIVESFollowing agreed procedures, respond to requests for assistance by providing information to assist staff in resolving problems.Provide professional customer service, while ensuring timely resolutions and escalations - any support requests not resolved are escalated to IT Manager.Ensure all problems and requests are accurately recorded in the service desk system. Physical installation/removal of desktops,Laptops, printers, peripherals and application software.Adherence to Service Desk policies and procedures.Physical installation/removal of desktops, laptops, printers, peripherals and desktop application software.Receiving support requests by telephone, email, walk-up/ face-to-face and via internal call logging systems, while updating staff on the status of their logged calls.Assist in problem diagnosis and in troubleshooting support requests - providing this information into the service desk system.

Sydney, Australia

Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.Promoted to Mentor, handling escalation processes and mentoring other support professionals while working via phone, email, and remote access.Performed hardware and software installations and provided high-level customer care, training, and technical support.Assembled and installed a wide array of computer systems, workstations, and peripheral hardwareInstalled, configured and managed Active Directory.

Bachelor'S Degree, Information Technology

Professional Year, Professional Year