Dharsana (Dee) 🌐 Email & Phone Number

Melbourne, Victoria, Australia

- Managing several ongoing and ad-hoc transaction data projects for banks and financial institutions ensuring that highly accurate information is available to millions of banking users. - Guiding a high-performing team of 10 to deliver on operational and SLA targets by coaching and ensuring the achievement of defined KPIs resulting in an overall operational performance improvement. - Developed and maintained quality assurance dashboards, boosting data accuracy and reducing ongoing check time. - Established project tracking to evaluate outcomes, identify blockers and implement mitigations.- Preparing documentation for various operational functions such as training manual, scope and project outcomes, monthly reviews on employees' metrics and coaching materials etc.

Sydney, New South Wales, Australia

- Conducted extensive web research to improve data quality withaccuracy and volume.- Resolved inquiries from end-users while meeting KPIs such as accuracy, turnaround time and clientretention using Zendesk- Collaborated with the internal stakeholders to implement UIchanges, reducing time taken for overall data quality checks.

Sydney, Australia

Look Who’s Charging’s technology enables banks and consumers, for the first time, to truly understand bank statement data. Look Who’s Charging utilises the latest in AI and Machine Learning to provide a deep, meaningful and accurate view of a consumer's income, expenses and financial position in real-time.The four largest banks in Australia are all integrated with Look Who’s Charging meaning there are more than 10 million end users of our solution.Look Who's Charging is part of the Experian Group. Experian is a global leader in information services, a FTSE 100 company and has been voted one of the World's most innovative companies five years in a row by Forbes.

Sydney, Australia

- Responsible for developing strong working relationships withclients and overseeing the end-to-end execution of online researchprojects.- Delivered 20+ projects, on time and on budget by coordinating and managing internal data collection activities to meet clientspecifications- Accountable for the helpdesk duties as first point-of-contact forpanellists, addressing 500+ customer queries and maximisingcustomer retention- Managed key stakeholder relationship and partnered with global cross-functional teams throughout the project’s lifecycle.

Sydney, Australia

Compiled research from primary and secondary sources to monitor the competitive landscape and forecast trends in market variables.Notable achievements:• Created reports for FMCG clients as well as industry reports for the manufacturing sector to forecast growth opportunities and to highlight potential drivers and restraints etc.• Analysed the impact of megatrends, economic and demographic trends on the demand for products and offered insights on market potentials.

Sydney, Australia

Worked in the Search Engine Marketing channel, to effectively utilise client’s budget in meeting theirmarketing objectives across different verticals like FMCG, Aviation, Pharmaceuticals by performing paid keywords discovery and optimisation.Notable achievements:• Created, managed and optimized campaigns using the Google Ads platform to drive traffic to clients’ landing pages • Influenced changes in the weekly tracking report showcasing the performance of the campaigns with respect to bidding, ad copy-writing, keyword research and negative keywords development.• Liaised with other interns and proposed an improved marketing campaign for an Australian client

The University Of Sydney, New South Wales, Australia

Sydney, Australia

Dubai, United Arab Emirates

Market Research Intern, Walif• A start-up which is an open forum to enhance customer engagement while simultaneously improving merchant visibility • Analysing, synthesizing, and interpreting a range of data types and sources.• Quality control measures

Dubai, United Arab Emirates

I worked at the Account department of one of the oldest and well reputed construction companies in the UAE. I was mentored by those who have 10+ years experience in the field of accounts and was taught about Payroll, Procurement,Reconciliation of Accounts for companies, Insurance covers and clauses undertaken by Khansaheb Group and Bank Reconciliation Statement. The period of the internship was one month and I have been able to apply what I learnt at the company even in theory.

Master Of Commerce, International Business

Specialiased Diploma, Health Insurance

Bachelor Of Business Administration (Bba), Accounting And Finance

Activities and Societies: Quiz at St.Agnes College, Mangalore My course BBA(F&A) provided me with a solid foundation in the subjects.

High School, Business/Commerce, General, 89%

Activities and Societies: Table Tennis

10Th Grade, Cbse

Activities and Societies: Hockey School Team- Participated at CBSE Nationals, 2010 Table Tennis

Diploma, Insurance, Associateship (Securing 250 Credits)

I have cleared the following papers from the Institute which comprises of 3 levels; Licentiate, Associateship and Fellowship and I am.