Dhaval Patel Email & Phone Number

India

Vadodara, Gujarat, India

Project Site: Fusion Factor Corporation1) Handle Sev1 / Sev2 / Sev3 Incidents reported by customer & automated alerts. 2) Maintain client networks and servers which are at remote location in USA. 3) Monitor applications, databases and infrastructure components to ensure services level agreements (SLAs) are met, trends leading to problems are identified, proactive actions are taken and when needed, immediate problem management activities are addressed. 4) Setup, configure & maintenance of new infrastructure of Windows 2K3, 2K8, 2K12, 2k16 Server Editions, VMWare and Hyper-V platforms. 5) Installation, configuration and administration of Office 365. 6) Backup monitoring and remediation of Acronis, Veeam, Datto, and disaster recovery planning and implementation. 7) Involved in email migration from Exchange server 2007 / 2010 to Office 365. 8) Creation & Deletion of user’s, Delegation of Rights, Security Groups, Distribution Groups, Managing Mailboxes. 9) Handle server migration projects including migration of Active Directory, DNS, DHCP, IIS, File Server and Office 365 from old server to the new server. 10) Carefully analyze the project and rectify the errors found in the process. 11) Responsible to migrate Citrix platform to the on premise server platform. 12) Configuring Azure AD Connect to integrate Office 365 with Azure Active Directory.

Vadodara Area, India

Project Site:- Atos India Private Limited.1) Handle Sev1 / Sev2 / Sev3 Incidents reported by customer & automated alerts. 2) Raise & perform change management to facilitate incident resolution. 3) Setup, configure & maintenance of new infrastructure of Windows 2K3, 2K8, 2K12 Server Editions. 4) Handle Server lifecycle (Server building & retirement process). 5) Highly skilled in trouble shooting & analysis, vendor management and remote support. 6) Ability to manage and complete tasks within specified deadlines of the work. 7) CRASH DUMP analysis of server unexpected restart and application failure. 8) Troubleshooting antivirus definitions issue & backup failure.

Vadodara Area, India

Project Site :- Tata Consultancy Services Limited1) Administration of Windows 2003/2008/2012 Servers and ESXi Host. 2) Administration of OU’s, Groups, Containers, Domains and other using Active Directory. 3) Hands on experience on DNS, DHCP and WSUS. 4) OS deployment process through MDT/WDS. 5) Handle all the server related calls and responsible for second level support for all windows server related issues. 6) Participate in complete system builds, upgrades, migrations, software deployments and patch management. 7) Prepare and maintain documentation of technologies, standards and procedures. 8) Monitoring health check-up of servers, network devices, links and alarm configuration through CA EHealth and CA Spectrum. 9) Administration of McAfee EPO Console.

Vadodara Area, India

Project Site :- 3M India Limited and TAM Media Research Private Limited1) Installation and configuration of MS Outlook and Lotus Notes on clients side for supporting mails. 2) Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes. 3) Manage service requests, software installations, new computer setups, upgrades, etc. according to end user’s request. 4) Install, upgrade, support and troubleshoot MS Windows Vista/ XP/ Windows 7/ Windows 8.1, any other authorized desktop applications. Microsoft Office 2007 products, Internet Explorer, Windows Server 2008 R2, desktops, laptops, printers, basic LAN/WAN connectivity and others as assigned.

Vadodara Area, India

Project Site:- Mphasis an HP Company1) Installation and configuration of MS Outlook on clients side for supporting mails. 2) Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. 3) Manage and troubleshoot MS Windows server 2003/ Vista/ XP/ Windows 7/ Windows 8.1. 4) Deployed Microsoft updates, security patches and OS deployment via SCCM. 5) Support the daily administration of SCCM 2007 including client health, software and operating system deployment and all required reporting. 6) Manage and troubleshoot MS Exchange Server 2007, 2010, 2013.

Bachelor Of Engineering (Beng), Information Technology, Distinction

Science Stream, Ssc, Hsc, Distinction

Activities and Societies: Participation in sports, cultural activities, annual function etc.