Dheeraj Kumar Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Relationship Management: Building and nurturing strong relationships with executives and decision-makers, expanding engagement beyond IT and Procurement into the C-Suite.Revenue Growth: Identifying and driving incremental Annual Recurring Revenue (ARR) through upsell and cross-sell opportunities for Digital Media solutions.Customer Insights: Understanding customer business needs and pain points in document workflows and creative content creation to offer relevant solutions.Account… Show more Relationship Management: Building and nurturing strong relationships with executives and decision-makers, expanding engagement beyond IT and Procurement into the C-Suite.Revenue Growth: Identifying and driving incremental Annual Recurring Revenue (ARR) through upsell and cross-sell opportunities for Digital Media solutions.Customer Insights: Understanding customer business needs and pain points in document workflows and creative content creation to offer relevant solutions.Account Mapping: Mapping target organizations at departmental levels to effectively identify growth opportunities and revenue potential.Customized Strategies: Devising and executing account-specific strategies based on thorough research of customer contracts and purchasing history.Customer Outreach: Performing outbound prospecting to existing customers, engaging with multiple organizational levels to establish new business relationships.Account Reviews: Conducting extensive account reviews via Teams/Video calls to understand clients' strategic goals and propose tailored solutions.Strategic Planning: Developing and executing strategic account plans that align with clients' business objectives and industry trends.Negotiations: Leading pricing & negotiation discussions to achieve mutually beneficial outcomes.Trusted Advisor: Ensuring successful deployment of products, addressing any issues or concerns promptly to maintain positive client relationships.Pipeline Management: Managing the opportunity pipeline, providing accurate/ timely updates on progress & outlook to management.Client Advocacy: Acting as the voice of the client within the organization, representing their interests and needs.Achievements:Managed customer success for over 15 accounts, achieving a 90% renewal rate.Developed and implemented strategies that resulted in a 15% increase in product adoption and sales. Show less

Customer Onboarding and Engagement:Led the initial onboarding process for enterprise-level customers, ensured robust adoption and continued engagement throughout the customer's lifecycle.Developed and executed a comprehensive engagement and communication strategy to proactively maintain high levels of customer satisfaction.Collaboration and Partnership:Collaborated with the Professional Services Team (as applicable) to support targeted accounts effectively.Partnered with… Show more Customer Onboarding and Engagement:Led the initial onboarding process for enterprise-level customers, ensured robust adoption and continued engagement throughout the customer's lifecycle.Developed and executed a comprehensive engagement and communication strategy to proactively maintain high levels of customer satisfaction.Collaboration and Partnership:Collaborated with the Professional Services Team (as applicable) to support targeted accounts effectively.Partnered with clients to lead and oversee pilot implementations, ensured smooth transitions and successful outcomes.Customer Success and Solution Utilization:Worked closely with customers to ensure they were effectively leveraging the solution and achieving their desired outcomes.Engaged fee-based resources as necessary to support customer success and address specific needs.Account Management and Communication:Planned and delivered regular account updates and reviews, in partnership with the sales team, ensuring alignment with the level of service provided to the account.Achievements:Monitor customer engagement metrics and satisfaction levels, aiming for a Net Promoter Score (NPS) of 95 or above.Continuously seek opportunities to improve the onboarding process and overall customer engagement strategy, contributing to Y- O-Y improvement in customer retention rates.Maintain a consistent communication cadence with customers, achieving an average response time of less than 24 hours for customer inquiries. Show less

Bachelor'S Degree, Business/Commerce, General, A

Activities and Societies: Football, Hockey and cricket B. Com from Bangalore University, India

Bachelor, Com