Dheeraj Kumar Email & Phone Number

New Delhi, DL, IN

Delhi, India

Promoted to oversee the delivery of onsite MacBook repair services across the North & East regions.Responsible for managing a team of service delivery professionals, ensuring timely and efficient customer service.Coordinate with service centers to handle escalated cases and ensure quick resolution.Implement service delivery strategies to improve customer.

Delhi, India

Participate in training sessions and workshops to enhance our technical skills and knowledge of client management tools.Share best practices and lessons learned with the team to foster a culture of continuous improvement.Solicit feedback from clients and internal stakeholders to identify areas where we can enhance our support services.Regularly update.

Noida, Uttar Pradesh, India

 Working as KAM – Service Operations PAN India for Realme Brand. Manage revenue models, process flows, and Delivery Operations. Quarterly Business review with the internal team and the brand. Achieving the service delivery norms to achieve C-SAT. Worked with Service Centres to improve service quality and efficiency. To maintain & adhere to the.

Noida, Uttar Pradesh, India

Working as Centre Manager – Service Operations. Responsible for providing service support to customers and clients at my location,also to provide direction to staff and resolve escalations. Responsible to ensure customer is satisfied with the services provided. To achieve KPIs target assigned. To maintain & adhere to the prescribed KPIs as required.

Delhi, India

Worked as Floor Manager – Sales and Service. Responsible for providing service support to customers and clients at mylocation, also to provide direction to staff and resolve escalations. Responsible to ensure customer is satisfied with the services provided. To achieve KPIs target assigned. To maintain & adhere to the prescribed KPIs as required from.