With an illustrious journey spanning diverse roles, I've consistently harnessed growth opportunities. As an Assistant Manager in Customer Engagement for Finance Solutions, I steer comprehensive customer interaction, synergizing with on-field sales teams to secure new clientele and nurture existing bonds. Proficient in data-driven decisions, training, and seamless onboarding, I seamlessly address queries, ensuring superlative customer satisfaction.Transitioning to a Strategic Account Manager overseeing Risk Management Solutions, I spearheaded the integration of these solutions into the SME sector. My holistic approach converges customer service, adept team leadership, strategic acumen, and efficient project management. I've forged a path, spotlighting the significance of risk management for improved visibility, forecasting, and rewarding business opportunities.My tenure as Assistant Manager in Sales & Marketing Solutions highlighted my prowess in end-to-end lead generation campaigns. My focus on IT/ITES products and services saw me excel in executing BANT-based campaigns, invigorating teams, and optimally managing resources. My forte extends to designing training programs, effective team leadership, and the formulation of impactful sales strategies.This enriching journey substantiates my passion for growth, anchored in customer-centric paradigms, strategic dynamism, and the art of seamless sales orchestration. I look ahead with anticipation, ready to channel this journey to fuel and thrive within fresh, exciting growth opportunities.

• Responsible for executing two projects; Facebook and Godrej. Acquired a set target with a team that was trained by me which successfully implemented tasks that attracted paid ads on Facebook. Accountable for maintaining performance matrix and submitting reports on a timely basis to the manager.• Undertook responsibility for a pilot process on Godrej Properties to conclude the client’s expectation through the creation of an SLA. Cooperated with the HR Recruitment and training team in meticulously preparing a comprehensive training program. Tactfully networked and engaged with the respective area sales manager for attending customer visits and follow-ups.

• Produced detail-oriented strategy to acquire new business online by targeting the brokers/individual sellers and buyers. Enticing potential buyers to subscribe on the Indiaproperty.com online portal. Front lead for property exhibition events to successfully optimizing the generation of leads.

• Facilitated views on online shopping portal and was responsible to generate maximum order and maintain monthly target. Mobilized B2B lead generation for multiple products IT/ITES solutions that included cloud solutions, SAP, Laptops and Networking products. Oversaw complaint department to ensure that all the client queries were addressed within the turnaround time.

• Handled a database that had information on prospects that had to be reached out understand their present mortgage situation and advise them suitable mortgage options.

Then - Adventity Pvt. Ltd., - Now - Sutherland• Participated as a key resource for tele-calling for a DTH brand based out of the US. Succeeded as a team coach and was responsible to drive the performance implementing performance improvement program. Secured customers through solving email queries, resolving customer query desk and attaining closure by providing solutions within a stipulated turnaround time.