Dhrupal Joshi Email & Phone Number

India

Gandhi Nagar, Gujarat, India

• Act as the primary liaison between the Business Units, Information Technology (IT) and 3rd party vendors• Demonstrate skills in interviewing business units, stakeholders and technical leaders to gather and clarify businessrequirements.• Analyze corporate business processes to develop customized solutions to reduce costs, increase revenue and maximizeprofit• Lead planning meetings, JAD sessions (Joint Application Design), analysis development, test inspections, and otherproject meetings throughout product life cycle.• Lead discovery process which is information gathering with the prospect to understand their business issues and usingthis knowledge to develop an Enterprise level solution to resolve those issues• Design and implement data flow based on the customer lifecycle• Integrated data with client CRM software/database.• Project Evaluation in iterative cycles.• Design the survey based on the touch points throughout the service cycle.• Identify and encourage areas of growth and improvement within the team.• Document Control/ Quality Compliance and Technical debt.• Configure Dashboards, Analytics Reports; Building and Customization of a survey.Additional Responsibility:• Project Lead (Medallia - Salesforce integration): Managing a team of three analysts including staffing and project health.• Mentoring Partner / Offshore teams in US, UK and India

Pune Area, India

• Identify potential leads and build business proposals.• Build documentation for a recommended cloud solution. • Create Cloud Migration plans.• Act as liaison between the client and technical team.• Document Control/ Quality Compliance.

Ahmedabad

Implementing Human Resource Management

Gandhinagar

Working for Internal IT department

Mba, Information Technology

Bachelor Of Technology (B.Tech.), Information Technology