• Part of the Major Incident team that senior business & tech stakeholders during the incidents, driving/owning activities the next day(s) until we are safe.• Facilitating & chairing techwide Postmortems where we deep dive across existing processes and tech solutions to identify areas needing improvement, and finally closing out in a business report.• Owning processes like Disaster Recovery, Availability Management, Major Incident Management, producing impactful operational Management info. • Making sure engineering staff are trained in our global operational processes for OnCall.• Understanding and creating useful Management Information (MI) that helps us build a picture of how reliable we are, and being the “point of truth” for Incident Impact understanding.• Using that MI to influence behavior and use it to spot trends and call out areas in need of extra love and effort to reduce risk.

• Conducting the auditing process on behalf of our team including PCI DSS compliance, Internal audits for user accounts (Active Directory via Powershell and Google audit), and Leavers equipment return.• Okta Certified Professional with practical knowledge of user lifecycle, enrolling multi-factor authentication, directory integrations like Active Directory and LDAP, Application SSO integration with all platforms including SAML, OIDC, SWA, and Federation, creating and federating policies, network zones, and rules using the user groups and RBAC initiative.• JAMF Certified Associate with strong experience in JAMF Pro to deploy macOS computers and support Mac clients using Monterey, Big Sur, and Catalina• Continuous improvement in planning day-by-day workload and achieving it at the end of the day. Maintaining the balance between the BAU and Project work. Constantly getting input from the manager and Teammates to improve myself.• Creating guides and updating knowledge base like Confluence and preexisting process guides to help keep the team up to date with the current processes.• While being in the Hardware role, improving the current processes for a smooth transition of New starters, Onboarding, and Leavers.• Trained newly hired Technicians with processes and made sure they onboarded and transitioned smoothly into BAU work.

• Determined users' needs and desires by specifying the research needed to obtain market information.• Analyzed inventory turnover and product availability by reviewing and adjusting inventory levels and schedules.• Led and supervised the IT support team responsible for the whole campus.• Prepared monthly reports and gave quarterly presentations to superiors as per the surveys made from the monthly business.

• Created new forms to collect and validate data from the user in HTML5 and JavaScript, which improved completion rate.• Managed hardware and software for the eCommerce department in 2017-2018 (including budgets, purchasing/inventory) and assisted with the deployment of assets, reducing costs by a large difference. • Managed a staff of six programmers and designers on business client Internet/e-commerce web sites.• Delivered end results by fulfilling the company’s yearly goals within a timeline.• Assessed market competition by comparing the company's product to competitors' products.• Collaborated closely with development and business team in agile scrum methodologies and administered daily stand up scrum meetings• Recommended the nature and scope of present and future product lines by reviewing product specifications and requirements• Participated in user story estimation and complexity calculation process with collaborating development team to ensure the effectiveness of the scrum team