Diana Ruiz Email & Phone Number

-Collaborate closely with cross-functional teams, including marketing and billing departments, to provide a seamless client experience and coordinate efforts to address inquiries promptly and effectively resolve issues that arise during the apartment search and leasing process.-Rank in the top 3 agents for five months within my first year and maintain a position within the top 10% of performers in the company, while achieving a 100% customer satisfaction rate across 30+ client reviews.-Leverage strong organizational skills to efficiently manage a high-volume of client requests and coordinate appointments according to client and property availability, ensuring a streamlined and efficient process that maximizes client satisfaction. -Self-generate 95% of all leads closed and implement strategic follow-up techniques to nurture leads and maintain ongoing communication with prospects resulting in increased conversion and retention rates. -Consistently surpass monthly quotas, achieve a personal attainment of 122% between March 2023 and March 2024 using proactive prospecting, and strategic follow-up techniques, demonstrating a track record of exceeding performance expectations.

-Employed a multi-channel approach, including email, text, and phone communication, to effectively engage with clients, provide personalized recommendations, schedule property tours, and guide them through the leasing process, resulting in a 30%+ close rate.-Maintained the position of top-producing agent throughout the entirety of 2022, consistently surpassing sales targets and earning the prestigious Top Agent award four times, showcasing a solid history of success and commitment to excellence.-Proactively generated high-quality leads through strategic social media campaigns, client referrals, and targeted outreach efforts, resulting in a 30% year-over-year increase in lead volume and contributing to a robust pipeline of potential clients.-Acted as a trusted intermediary between clients and property managers, facilitating communication and negotiating on behalf of clients to reach mutually beneficial agreements and strengthen client relationships.-Led the expansion of the Austin apartment locating team by overseeing the recruitment, interviewing, qualification, and onboarding of 8 new agents in 2022, demonstrating strong leadership abilities and an aptitude for acquiring new skills while on the job.