• Driving operational goals and metrics operating on a 24/7 basis subject to ever-rising volume and complexity while communicating vision to the team• Efficiently closing gaps between performance and goals through problem-solving including presenting operational metrics regularly to the senior leadership team• Responsible for driving improvement, innovating new processes and driving out waste; deep diving data and finding solutions for a variety of operational barriers• Creating and implementing a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementProject Management• Partnered with local organizations to donate site backlog of Damaged items – donated over 40% of BL including Pet items, Household items, Children’s Toys and books, etc. • Created a tote finder system within the ISS department by implementing 5s physical locations that coordinated virtual locations on Quip for efficient ticket processing, decreasing average ticket processing from an average of 45 minutes to 15 minutes • Reduced 25% of quality errors by implementing process change that prevented overages and shortages stemming from Single Asin Pallets• Created 5s labels and locations signaling unit count requirements for UPP that replaced old labels in the entire Inbound Dock and Mod, which has significantly reduced the safety risk of over-stacking of UPP

• Lead and managed a team of 120+ employees, including performance management and development• Managed safety, quality, productivity, and customer delivery promises. Supported, mentored, and motivated hourly workforce• Collaborated with all support teams including Transportation and Sortation, Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources, IT, and ACES to develop plans to meet business objectives

• Tracked inventory and relating expenses across three territories. Included cost accounting, depreciation cost evaluations, and budget management. • Assisted Territory Managers in overseeing and tracking of incremental sales• Required to travel to sale-generation sites through various event channels in partnership with Major and Minor League Sports (e.g., MLB, NFL, NHL, NBA)• Maintained cross-functional relations across multiple industry teams and stakeholders

Coordinated detailed program of activities for events, which included selecting venue/rooms and caterers if needed and estimating attendance based on trends. Responsible for budgeting, sponsor outreach, and maintaining open communication amongst the SVP of Internal, Director of Operations, and fellow committee members.

Set appointments, assisted with patient check-in, input patients’ medical records into clinical database, and managed incoming phone calls. Oversaw patients' insurance eligibility and copay transactions. Handled billing documentation and processing within practice's billing office.

As a certified medical assistant, I measured patients’ vitals, prepared patients for examinations, and conducted medical procedures under my scope of practice (e.g., EKG’s, urine samples, finger sticks, injections, etc.)

Informed patients’ visitors on the updated status of the patient if requested, and assisted them in finding various departments throughout the hospital. Also tracked incoming and outgoing messages regarding hospital activity, while keeping a professional and compassionate composure towards all incoming patients and guests.