Diana Bowers, Pmp Email & Phone Number

Jupiter, Fl, Us

Florida, United States

Coach and teach partner's customers success managers how to excel at customer successManage Customer escalation issues and coordinate with required resources across departments to faciliate resolutionAssist partner customer success managers with license changes and renewalsDrive customer satisfaction and NPS scores, both directly with customers and indirectly through partners, to reduce customer churnCreate new policies, procedures, processes, and programs, or modifications to existing ones, to continually improve the customer experience and minimize customer escalations

Jupiter, Florida, United States

We are a mix of coach, project manager, adviser, and therapist! As consultants we combine a variety of skills to help individuals and small businesses to better manage their digital and financial lives. We can help you with your financial and digital CLUTTER! Evolve from unorganized and overwhelmed to simplified and confident. ​​Analyze – Where are you now? What are your next steps?Organize – Just start! Do one thing today! (even if that is just calling us) Evolve – Into harmony with your finances and office.visit www.nextindicatedthing.com for a full listing of our services.

Miami/Fort Lauderdale Area

Full time April 2016 - February 2017; March-May 2017 Part-timeProject Manager to who drives the implementation of software projects from start to finish. Detailed, disciplined and possess outstanding verbal and written communication skills.Responsibilities include:Oversee the entire software implementation life cycle, including the following tasks: gather requirements, author specifications, build task lists, run status reviews, prioritize, manage scope, track, anticipate and address challenges before they become issues.Interact directly with many outside business and technical stakeholders.Develop and maintain full-scale project plans including defining scope, goals and deliverables.Define and monitor project dependencies, milestones, timelines, and budgets to ensure adherence to project requirements.Define and effectively manage project expectations with team members and other stakeholders.Assure timely completion of configuration and IT infrastructure related tasks.Follow up in a timely manner to ensure customer satisfaction.Manage multiple concurrent projects with large teams.Accountable for all decisions, actions, and directives with respect to job responsibilities.Perform other duties as assigned by management.

Stuart, Florida

Manager of Professional Services (2012–2016)Senior Project Manager (2010–2012)As Manager of Professional Services, manage and direct a diverse team of implementation specialists and project managers located throughout the United States for a company that specializes in process and content management software.♦ Manage $2.8 million annual revenue in collaboration with input from project management team who provide income projections. ♦ Coach and mentor team members to encourage achievement and delivering to deadlines while also serving in a human resource capacity of evaluating performance and calculating potential raises.♦ Interface with customers on a regular basis, making contact and implementing follow-up procedures to keep clients informed and satisfied. ♦ Compose, design, and deliver marketing, conceptual plan, and informational PowerPoint presentations to be delivered to top-tier strategic customers as well as upper management.As Senior Project Manager, assigned to project implementation for a diverse range of projects and worked on multiple projects simultaneously. ♦ Promoted rapidly to Manager of Professional Services upon successful delivery of multiple complex projects. ♦ Directed and expedited two major projects for key strategic customers with expired deadlines who were unhappy and demanding action. Steps included action plan, timeline, resource assignment, and delivery of multi-country, multi-language, multi-deployment global project to earn the corporate customer’s approval. ♦ Maintained open communication with key customer stakeholders by performing status calls, providing status report, tracking issues and risks.

Stuart, Florida

Project Manager (2005–2010) | Business Analyst (2003–2005)Application Consultant (Sales Engineer) (2002–2003)Senior Implementation Consultant (2000–2001)As Project Manager, managed projects from inception through implementation for software company with integrated business management software that addressed the challenges of growing small and mid-sized businesses. ♦ Directed and executed broad scope of project management tasks including planning, status reporting, risk analysis, and task management while maintaining communications with clients, estimating budgets, and tracking issues.♦ Evaluated business processes to identify gaps and prepared requirements to facilitate solutions, while collaborating with Everest consultants for remote and on-site client implementations.As Business Analyst, selected as subject matter expert (SME) on Everest Advanced for inventory control, purchasing, sales, accounting ecommerce, and customer relations managements.As Application Consultant, collaborated with prospects to identify software requirements, prepared and delivered product demonstrations, and provided technical product advice to the sales team. ♦ Designed and delivered sales webinars to prospects.As Senior Implementation Consultant, conducted comprehensive review of business processes to effectively design, test, and implement solutions for clients across multiple industries both onsite or remotely via virtual tools. ♦ Performed troubleshooting and suggested alternatives to resolve conflicts between requirements and system functionality.

As the Information Systems Administrator for a commercial property management company, hired to manage an NT Small Business Server 4.5 including Exchange 5.5. ♦ Expanded existing software packages by initiating multiple enhancement projects, developed client-specific reports/spreadsheets, and utilized CAD programs to develop site plans for brochures/presentations.

As the Site Manager for a software consulting company, managed installations, implementations, workshops, and educational classes for a niche software application.♦ Ensured the technical needs of clients were met and provided training and support.

As Manager of Information Systems, administered a 100-user Novell 3.11 system and served as Instructor for software packages/procedures.♦ Prepared client projects and presentations, recommended software/hardware packages for company use, and identified/resolved system and software issues.♦ Assisted with daily operations, collections, maintenance scheduling, contract negotiations, and budgeting projections for 13 retail centers.As System Analyst, conducted formal training programs, designed site plans, customized software for company/client usage, developed procedures for property management programs, and assisted in the planning, development, and implementation of new systems.As Leasing Coordinator, interpreted, summarized, and entered lease data into property management programs.As Accounts Receivable Clerk, performed collection calls, processed default notices, and deposited/posted cash receipts.

Batchelor Of Science, Computer Science/Management Science W/Emphasis In Accounting

Online Non-Profit Management Certificate

This ten module program provides nonprofit and association leaders with practical, comprehensive and effective techniques in non-profit.