Diana Wilkins Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Construction & Natural Resources Other States Coverage Underwriter specializing in providing all states workers compensation coverage.

Greenwood Village, Co

Responsible for the renewal health of a $7 million book.

Greenwood Village, Co

Travelers Agribusiness Service Center

Diamond Bar, Ca

Initiate and develop highly effective sales relationships with customers, distribution resources, and fellow employees. Create tactical sales plans that provide for the profitable growth of respective segments.Consistently deliver on Select Accounts profit and revenue goals. Broad-spectrum knowledge of enterprise wide capabilities.Exceptional influence management skills. Professional Development:Leader of Friday Enrichment: Peer to Peer Underwriting Acumen TrainingProfessional Selling Skills 1/8/16

Develop and implement Call Center Representative New Hire training program which included conflict resolution and etiquette training. Develop and implement Concierge Call Center Representative training program with extensive property & casualty underwriting education.Convey clear knowledge of company strategy, department resources, and brand values.Develop Call Center call score card. Quality control by random audit of Call Center calls.Staff development by constructive performance based coaching.Updated Call Center hiring practices to include aptitude testing and targeted interview questions.Improved staff engagement with a Peer to Peer board, social and volunteer activity calendars.

Anaheim, Ca

Underwrite power sports new business applications by reviewing MVRs and issuing notices for missing items.Process multi-state filings.Responsible for the Assigned Risk and Low Cost auto new business applications and renewals.Assist with development of new hire training protocols, including creating department training manual.

Customer Service Manager Supervise a staff of 8 customer service and sales agents to ensure customer satisfaction though effective insurance transactions. Develop service department policies, practices, and procedures. Train incoming customer service representatives and sales agents. Resolve escalated complaints and problems, including DOI complaints.Conduct agency recruitment and perform interviews. Multi-line phone reception and customer service. Sales AgentConsistently met quarterly sales goals.Establish and retain referral sources. Work with management to develop sales pipelines and niche markets. Attend marketing events to create lead flow. Primarily sold specialty commercial, recreational vehicle, and auto insurance.

Education record

Bachelor Of Arts (B.A.), Political Science And Government

Activities and Societies: Phi Eta Sigma Honors Society, Community Legal Information Center - Environmental Advocates Intern and Program.

Liberal Arts And Sciences, General Studies And Humanities

Summer study abroad program with courses in British Literature & Theater

Diploma

Activities and Societies: Varsity Athlete Volleyball, Softball; Co-Manager Senior Magazine; Latin Club