Diane Dumont Email & Phone Number

Waltham, Ma

-Professional key account management within largest automotive groups consisting of companies top revenue producing clients (Lithia, Mile One and Asbury Automotive)-Create loyal client relations and drive ongoing engagement to assure program feature usage using live webinar join.me and Clear slide presentations. -Identify up sell opportunity, qualify and engage field sales -Business Retention accountable for specific book of business on over $3M in annual revenue-Forecasting & Pipeline Management for renewals- Lead customer training sessions as web meeting facilitator- Accountable and rewarded for reducing churn to under 1%-Consistently recognized in client surveys for providing an "extremely satisfied" customer exoerince

Waltham, Ma

-Successfully on boarded and set up new clients-Identify needs and set up technical features, syndicating content to web site and social media-Built customer relationships via outbound calls- Identified new sale opportunities and engaged sales to contribute to rapid sales growth from 600 clients to over 2000 in my first year- Maintained accurate account details in Salesforce.com- Coordinated meetings with web vendors and Inventory providers as needed

Marlboro, Ma

Key liaison between HP and Motorola managing large RFP and product roll out. Team player engaging field sales for new up sell opportunitiesProactive outbound call campaigns to identify new opportunityConsistent outbound dials (30-40 per day) building long term client relationships assuring premier customer service for all needs. Serve as a single point of contact resulting in ease of doing business and easy up sell opportunityProvided quotes and support for pricing proposalsEngaged and facilitated con-calls with technical teams for large server and storage solutionsManaged $10 Million product standards with ongoing product updatesInvolved third party OEM teams when applicable

Littleton, Ma

Responsible for managing Enterprise Accounts such as, Lycos, Shaw Industries, P& C Bank and Bayer Corporation. Maintaining relationships and uncovering new ones. Proactive outbound calls Build client trust and solution salesRecognized as top revenue producer quarter over quarter and awarded Decathlon top 10% global sales trip to Mediterranean.Achieved top inside sales revenue and awarded BMW Z4 lease

Cerificate, Project Management

Currently enrolled in Project Management Certificate Program

Education record