Diane Lyons Email & Phone Number

•Mobile application implementation project for Councillors and constituents.•Develop and design user manuals, recommended process guides, a style guide, and training documentation.•Consult with stakeholders to establish technical specifications and to determine subject material to be developed.

•Software implementation project:•Designed and developed user guides and training documentation for medical staff based on software and database user requirements.•Consulted with end users to determine business needs and requirements in order to incorporate key processes in the user guides.•Attended project team meetings to discuss issues, collaborate ideas, and analyze processes.

Toronto, Canada Area

•Conducted information and training sessions for partners and clients both in person and remotely using WebEx. •Created tests and exercises to reinforce the training curriculum and enrich the learning experience.•Collected, evaluated and integrated feedback from clients to improve the learning curriculum.•Tested and developed step by step instructions for application help files.•Tested and developed instructional content for training documentation.•Interviewed subject matter experts to obtain technical specifications and subject material for documentation.•Updated existing end-user and system documentation based on internal feedback and client documentation requirements.•Worked with Software Developers, QA Analysts, and Product Managers throughout the development process to ensure documentation was accurate and complete.

Toronto, Canada Area

• Managed a team that was responsible for converting electronic content and publishing it to the content server.• Consulted and communicated with clients in order to assess their needs by gathering their business requirements and matching them to organizational objectives.• Conducted a walk-through of interface strategy with the project team and client to ensure compliance and completeness.• Managed client expectations by regularly communicating, documenting all issues and addressing the client directly.• Recorded client issues, investigated, analyzed, tested and/or collaborated with Subject Matter Experts (SMEs) to problem solve.• Determined the timeline and resources required for project completion based on the proof of concept results.• Consulted with the project team on best practices, resource and technical requirements for successful project implementation.• Assumed duties as the subject matter expert by making myself available to the project team and internal staff for any inquiries regarding specific content projects or content processes.• Took ownership for meeting deadlines and overall quality of each project.

Bachelor Of Arts (B.A.)

Diploma, Applied Information Technology

Certification, Technical Writing