Dianne Hall Email and Phone Number

Responsible for booking travel itineraries for corporate travel for corporate client including air, car and hotelResponsible for all customer service issues and solutions pertaining to accounting, travel itineraries, as well as travel interruption/delays caused by airlines.Production of Travel Cost Reports, Spreadsheets for Ticket Usage and Tracking, and Accounting Invoice ProcessingResponsible for Invoicing Airline Ticket ChargesProficient with Sabre GDS booking system, MySabre.com system, and various online booking systems for airlinesAlso assist as back-up for other corporate and leisure accounts

Compose and process correspondence using Microsoft Word for communication with vendors, airlines, and clientsResponsible for booking travel itineraries for corporate travel, group travel, and incentive travel for corporate client including air, car and hotelResponsible for multi-line incoming call system, involving completing travel requests as well as follow-up on existing travel itinerariesAlso providing booking services to groups/meetings involving airline contracts, air group bookings, hotel contracts, meeting rooms set-up, and all follow-up as needed.Processes arrival/departure reports including cost summaries using Excel applicationManage hotel rooming lists, along with registration data using Excel applicationResponsible for all customer service issues and solutions pertaining to accounting, travel itineraries, as well as travel interruption/delays caused by airlines.Proficient with Turbo Sabre GDS booking system, Concur Travel Management Online Application, and Hotel Rate Manager.Airline and Hotel contract negotiation for groups and meetingsDevelop and maintain professional relationships with air and hotel vendors

Call Center team received Most Improved Team recognition twice in first three months as supervisorIncreased agent servicing skills, while managing phone department stats to management goalsProvided agent discipline, feedback and coaching in areas of performance as well as attendanceResponsible for working with agents to maintain Retail Loss in the Customer Service DepartmentMonitored and analyzed agent calls, providing feedback to agents to maintain required call/service qualityMaintained constant interaction with IT department, Fulfillment group, and Program Processing division to ensure that any potential system issues were identified and corrected.

Maintained computerized reservation processing programProcessed monthly/quarterly IRS reports, and payroll for staff Marketing and advertising the facility Responded to requests, inquiries, suggestions, and/or concerns from customers, building relationships with pet owners on a daily basis