Dianne Lee Email & Phone Number

Southfield, Michigan, United States

Changed to Internal Referral Management role to best utilize my organizational skills to benefit the Intake Department. Collaboratively assisting all team members to grow their book of business and their participant referral numbers. Personal conversation from appointments booked to enrollments is significantly higher than average for the team. Training new team members to PACE methods and effective information gathering for referral submission. Always seeking best practices to improve workflow and growth.

Southfield, Michigan, United States

Responsible for PACE education and marketing to the community and healthcare professionals. Measurable and consistent census growth due to efforts internal and external in referral management. Instrumental in developing training materials and providing training to new hires in the intake department.Created marketing events and notable give-a-ways to enable branding to our referral resources.Due to time at Pace and positions held, I am able to see the big picture on how operations and business development affect each other. Remaining curious, I inquire about plans and processes to assure that growth continues to happen at PACE.

Pontiac, Michigan, United States

• Won Living the Values Award just 4 months into my employment• Trained new Participant Advocate while doing my own center-Pontiac and Southfield center• Onboards and maintains new enrollees through Participant Advocate process, attends and contributes to IDT, conducts tours, communication queen• Trouble shoots and assists at center when requested • Assists eligibility team to help with redeterminations• Updated training manual• Provides HV team with their tools to do assessments• Member of committees

Clawson, Michigan

I have ridden the rollercoaster of applications, interviews, ghosting, networking, and striving to find permanent employment and I have found different part of myself. Resilience is this voice that becomes stronger as each rejection shows up in my email or voicemail. I've found strengths that I didn't know I had. I started a home based business as a provider of heartfelt meals. I have experienced retail life as an employee of Staples. Currently, I am employed by Krogers in their E-commerce department. I am sincerely seeking one full time position in marketing support and/or customer relationship management. My desire is to be gainfully employed with a growth opportunity company.

Birmingham, Mi

* Oversaw 4 apartment (112 units) communities. Responsible for appearance, maintenance and customer service in accordance with Fair Housing and ADA guidelines.* Researched competition and rental rates to position company to be a favorable apartment option.* Maintained a full census (98-100%) at all properties through active leasing and resident retention.* New lease and renewal responsibility. * Introduced company awareness via Chamber meetings, local business outreach and social media.* Represented company, along with attorney, in legal matters regarding tenant conflicts.

Greater Detroit Area

* Instrumental in introducing and branding company to referral resources.* Startegic planning and relationship cultivationg lead to 1st Liaison to obtain and receive continuous hospice admissions from Tri-county area.* Implementer of client and customer service processes via checklists and office education.* Driver of team cohesiveness, communication and positive attitudes. Implemented the 5 Appreciation Languages with staff. * Bridged relationships with sister companies-VPA, Pinnacle Senior Care and The Home DME. * As Grace Hospice Liaison I educated the Detroit Metro Area on their unique healthcare and family advocacy services.

Royal Oak

* Internal and external representative of the community. Driver of census growth and retention.* Increased CRM data base with viable resident candidates- from 0 to 200.* Restablished referral relationships in community. Resulted in more direct professional referrals than any other Waltonwood location.* Created marketing campaigns that generated positive branding and interest in this location.• Recognized as implementer of processes, team building and community culture

Troy, Mi

Internal and external representative of the community. Driver of census growth and retention.* Consulted with families regarding dementia care and placement.* Collaborated with team members regarding positive customer service and care.* Conducted presentations to referral sources, community leaders, and professionals.* Increased census and customer satisfaction

Troy, Mi

THE BOWER COMPANIES –EXPERTCARE AND SERPEO Business Development Professional-SERPEOProfessional Employer Organization providing HR outsourcing, payroll, and employee benefits* Recognized for developing critical strategic relationships with clients and multiple referral sources* Professionally represented the full line of support options offered to potential customers * Grew brand awareness through chamber of commerce and networking activities Business Development Professional- EXPERTCARE MANAGEMENT SERVICESProvider of non-medical homecare staffing* Partnered in the strategic development and incremental growth of new private duty service line* Generated a scalable marketing plan that encompassed all stages of the projects start up and subsequent methods of contracting with clients and external referral sources * Creatively developed and enhanced peripherals and marketing materials as part of a successful advertising campaigns* Valued for researching and establishing valuable long-term relationships with community referral sources* Respected as “Subject Matter Expert” on senior care concerns and solutions

* Consultative asset who increased hospice awareness by educating referral sources, potential clients, and the community* Researched and generated a book of business that included hospitals, nursing facilities, assisted living centers, adult foster cares, doctor’s offices, other medical providers, and senior centers* Ranked in National Top 5 in sales and delivered incremental growth to client base* Developed and managed a dedicated networking group that now exceeds 125 active members

Southfield, Mi

* Skilled territory representative who supported and built a sizeable pipeline of referring agencies in Northern Oakland County. Promoted homecare, hospice, and infusion services. * Improved support on internal customer service initiatives via training of HCR programs, operations and communication.* External customer service initiatives focused on assuring quality service and care.

Rochester Hills, Mi

* Managed the daily admissions process for Assisted Living, Short Term Rehab, and Long Term Care. * Led significant measurable facility growth. Filled 52 bed empty unit in 2 months.* Created effective marketing and advertising materials, made sales calls, and spearheaded community initiatives. * Self-directed and compliance related educational classes focused on insurance and industry regulations governing senior living

Bloomfield Hills, Mi

* Concurrently held three positions after assuming managerial responsibilities for the Central Billing Office. Supervised the front office staff for multiple Mercy Medical Group practices and trained employees on the IDX billing system, front office procedures, compliance, and insurance guidelines. * Provided physician insurance contracting and credentialing, A/R management, and compliance education for the physicians. * Quantifiably decreased days in A/R by increasing department efficiencies, reducing redundancies, and educating employees in best practices* Significantly increased morale and decreased employee turnover through improved communication and expectations management* Implemented compliance controls

Clinton Township, Mi

Physician Practice Manager* Managed the quality delivery of services for multiple large diagnostic and ancillary service physician practices* Accurately generated financial forecasts and budgets, provided compliance education, and managed care contracting, insurance billing, regulations, service fee setting, and continuous practice improvements* Optimally managed more than $1,800,000.00 in revenueTraining Manager* Initiated, created and installed and updated and scalable training program that captured all critical elements of a physician billing practice.* Developed staff members into effective training team.* Training elements encompassed customer service, insurance billing, payment processing, medical terminology, ICD-9 and CPT-4 coding and new hire orientation.* Executed process and achieved pre-acceptance status for an education grant from the State of MI